Senior Product Associate - Product and Transformation

JPMorgan Chase & Co.•Tampa, FL

5d•$85,500 - $135,000

About The Position

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. As a Senior Product Associate - Product and Transformation within the Wholesale Payments Business and Commercial Bank team, you will work with a team that is responsible for delivering excellent experience for Client Service and Implementations employees in the Wholesale Payments Business and Commercial Bank. You collaboratively design and develop an online portal that facilitates best-in-class set-up and maintenance of clients, entities, accounts, products, and services; enables resolution of common client inquiries; and supports dissemination of insights and educational content. You play a key role in defining the strategic workflow that optimizes the internal client experience, which in turn enhances internal and external interactions and ensure the portal is intuitive and delivers a seamless experience with a look and feel tailored to employees’ needs. You will have a solid understanding of lean/agile product development lifecycle and ability to write user stories and manage a feature backlog.

Requirements

Minimum of 6 years of experience, including experience in product management or user experience at a financial service, technology, or fintech firm
Self-starter able to thrive in a fast-paced, collaborative and cross-functional environment that is results-driven
Creative problem solver, capable of developing innovative and differentiated solutions
Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks
Excellent relationship-building skills, with ability to establish trust and credibility across lines of business and functions
Fortitude to persevere when confronted with difficult challenges
Strong time-management and organizational skills with ability to objectively prioritize
Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience
Passion for driving toward an excellent client experience
Superior judgment to mitigate risk and foster an environment where risk/control issues are escalated and creative solutions are identified
Established track record of delivery of results in a complex environment

Nice To Haves

Experience in Payment Ops space will be a value add
Knowledge of treasury services, wholesale payments, corporate/commercial banking and client service/implementations functions and platforms a significant plus
Preferred experience supporting more than one CCB Operations Function/Line of Business

Responsibilities

Define and deliver a strategic workflow for the middle office service and implementations platform that accounts for a variety of data, roles, lines of business and international locations
Work closely with client service, operation colleagues, and key stakeholders to understand needs and pain points of their business processes as well as trends in the competitive marketplace
Collaborating closely with the product and technology teams builds the core components that enable critical underlying functionality of the portal
Develop user journeys and other artifacts that help communicate, and rally support for intuitive user experience that best meets the needs of the platform’s users
Identify critical dependencies, other user issues, and present recommendations for resolution
Maintain ongoing proactive partnership with technology team members to ensure business demands are understood and delivered in an agile manner within the agreed timeframes
Ensure feedback from user demos is incorporated into roadmaps so that deliverables meet business needs