Senior Product Analyst - Automation

Truist Bank•Atlanta, GA

1d•Onsite

About The Position

The Senior Product Analyst works on the Product Management team to analyze, design, and support Truist's product platform. The Product Analyst must have experience with technology product implementations, digital release schedules, and on-going support. This role supports informed decision making by analyzing product and project data such as timelines, key metrics, and user feedback. Responsibilities also include gathering status updates and preparing dashboards, reports, and presentations to communicate product and project progress. The work will also support existing products by researching product issues and required fixes. Detailed understanding of software development life cycle (SDLC- both waterfall and agile) is also required. This position is a highly visible role with the organization and works closely with the product, project and technology delivery teams.

Requirements

Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
Three or more years of banking, financial services, digital, or other relevant work experience
Two or more years of product, analysis, technology, and/or design experience
Comfortable managing concurrent projects in a fast-based, results-driven environment
Comfortable with ambiguity, leading work autonomously, and making independent decisions
Well-developed verbal and written communication skills
Well-developed analytical, decision-making, and problem-solving skills
Solid understanding of trends in technology and in the financial services industry
Ability to learn and translate technically complex concepts into business friendly terminology
Considerable tact, diplomacy, and people skills
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, to analyze and communicate complex information to business leadership

Responsibilities

Monitor digital trends. Identify, prioritize and assess experience-related trends, business/service models, and underlying enablers that meet core business needs.
Lead fact-driven analysis of the market, developing points of view and actionable recommendations that influence teams about top of mind client experiences.
Benchmark Truist products and services (with direct and indirect competitive set) to identify pockets of opportunity and areas of best practice for concept testing, prototyping and/or development.
Lead research to support product findings and issue remediation.
Synthesize insights in a meaningful way to share with a cross-section of stakeholders and other partners throughout the organization.
Coordinate research with analysts across the organization to create and communicate a strong understanding of client insights and the competitive landscape.
Analyze, define, and communicate reporting requirements to cross-functional teams during the software development lifecycle.
Support the development of digital roadmaps that reflect client needs/gaps and teammate needs/gaps, as well as foundational technology capabilities and other digital enablers.