Senior Product Analyst

Sarah Cannon Research Institute • Usa, TX

21h

About The Position

The Senior Product Analyst – Digital Transformation will provide product knowledge on broadening the clinical research solutions and supporting processes for the Sarah Cannon Research Institute. Primary responsibilities include collaborative engagement with our colleagues and customers to understand user workflows, define requirements, product design, release management, workflow optimization, onboarding initiatives, and support coordination, while working closely with both internal and external development teams to ensure new features are implemented that address identified customer needs. The Product Analyst will provide assistance to other analysts and technical team members to ensure successful delivery of the product initiatives according to Sarah Cannon’s programmatic objectives. The successful candidate will have excellent verbal and written communication skills, the ability to establish effective working relationships and manage multiple priorities. This includes collaborating with and assisting other project team members to design functional product details and changes, identify and escalate project issues, and ultimately ensure product requirements are met. The candidate will provide hands-on support to collaboratively resolve service delivery or functionality issues with the Research solutions team, frequently communicating with project team members, support resources, other supporting external vendors, and end users.

Requirements

• Bachelor's Degree or equivalent work experience
• 3+ years of experience in product
• Clinical research or healthcare industry experience
• Hands‑on experience building and iterating proof‑of‑concept solutions using AI tools, contributing to ROI analysis for product or initiative evaluation and refining solutions based on user and system feedback.
• Experienced in Agile, SDLC, and regulatory frameworks in clinical research and healthcare environments.
• Working knowledge of enterprise platforms (e.g., CTMS, Veeva Vault, SAP, ServiceNow, SmartSolve) and how they integrate across business domains to support operational needs.
• Functional familiarity with coding principles, AI Agentic/automation tools (hands-on preferred), APIs, with the ability to independently configure and test solutions
• Applied knowledge of business process improvement, workflow analysis, and process documentation, with exposure to business and data modeling concepts aligned to 21 CFR Part 11 requirements.
• Solid analytical and problem‑solving skills to address complex business challenges and contribute to meaningful outcomes.
• Applies independent judgment to meet objectives and develop thoughtful, creative solutions with guidance as needed.
• Working proficiency with Microsoft Copilot, AI agents, and project management tools (e.g., Jira, Confluence, Planview, Smartsheets).
• Communicates clearly and effectively with stakeholders, supporting alignment and helping translate technical concepts for varied audiences.
• Hands-on experience with requirements traceability and validation, contributing to cross‑functional alignment efforts.
• Demonstrated ability to build productive partnerships, support technology adoption, and recognize potential opportunities for AI‑enabled value.
• Regularly reports progress and outcomes to senior management with clarity and accuracy.
• Works with direction and support toward defined goals, assisting with tasks and activities that contribute to longer‑term outcomes.
• Supports the execution of enterprise strategy by participating in digital transformation initiatives and learning structured approaches to change.
• Contributes as a team member on cross‑functional efforts, supporting collaboration and delivery of business results.
• Applies foundational digital and AI capabilities to help improve processes and support innovation efforts.
• Gains experience building low/no‑code or AI‑enabled proof‑of‑concept solutions to explore and validate ideas, contributing to prototypes, pilots, or MVPs under guidance.
• Demonstrates commitment to learning, quality, and SCRI’s mission through daily work, curiosity, and collaboration with others.
• Candidates must be legally authorized to work in the United States without the need for current or future sponsorship.

Nice To Haves

• Developing understanding of AI/automation, data-driven improvement methodologies, and digital adoption analytics preferred.
• Knowledge of tools used to model, build, test and implement BPM solutions preferred
• Six Sigma certification, preferred
• Agile certification, preferred
• CPOA - IIBA Certificate in Product Ownership Analysis, preferred
• CBIP – Certified Business Intelligence Professional, preferred

Responsibilities

• Identifies product and process gaps and helps lead enhancement efforts focused on the Clinical Research aspects of the business
• Collaborates with business owners and other Analysts to determine technology needs and translates those needs into system requirements and design specifications
• Works with IT leadership in the preparation of system development artifacts such as requirements, analysis, process flow and design system documentation including user guides and system administration procedures for portal and workflow applications
• Assists in the creation of standardized programmatic reports for the enterprise
• Works closely with enterprise and site users to ensure software usage optimization
• Identifies opportunities to streamline operations and enhance service delivery
• Provides tier 2 customer support to the end users
• Takes ownership of responsibilities, working individually or with teams to accomplish goals
• Ability to multi task, given various task assignments, assisting management in prioritization of tasks
• Works with all departments throughout the product delivery cycle to ensure project dates are met and ensure timely completion of Product Analyst deliverables
• Contributes to the development of innovative principles and ideas.
• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Values Statement”
• Performs other duties as assigned

Benefits

• Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being.
• Competitive compensation package. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.
• In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior