Senior Product Analyst (Hybrid- NY)

Broadridge•Edgewood, NY

1d•Hybrid

About The Position

The Senior Product Analyst serves as the product team's subject matter expert for API integrations across the ICS/BBD product portfolio. This role supports client adoption and successful implementation of Broadridge solutions by partnering with Product, Technology, Operations, Client Delivery, and Client teams to facilitate integration planning, onboarding, troubleshooting, and ongoing support. Combining product analysis, implementation support, and client engagement, the position bridges business and technical stakeholders, helping translate requirements into effective solutions while driving improvements in API capabilities, onboarding experiences, and product adoption.

Requirements

Bachelor’s degree in a related field or equivalent experience.
5–7 years of relevant experience in API integrations, solutions consulting, implementation leadership, technical product management, or related technical disciplines.
Working knowledge of REST APIs, OpenAPI/Swagger specifications, OAuth, SSO, authentication and authorization frameworks, JSON, XML, and modern integration patterns.
Ability to understand application architecture, data flows, APIs, database concepts, and software development principles.
Ability to troubleshoot technical integration issues and collaborate effectively with engineering teams to identify root causes and solutions.
Experience supporting client onboarding, implementations, integrations, or technical consulting engagements.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences.
Strong stakeholder management and relationship-building capabilities.
Ability to manage multiple priorities and operate effectively in a fast-paced, matrixed environment.

Nice To Haves

Experience within financial services, fintech, market infrastructure, investor communications, securities processing, or related regulated industries.
Exposure to legal, compliance, customer communications, class actions, proxy, corporate actions, or related servicing workflows.
Exposure to blockchain, digital assets, cryptocurrency, tokenization, distributed ledger technology, or real-world asset (RWA) initiatives.

Responsibilities

Serve as the primary product team subject matter expert for APIs across the ICS/BBD product portfolio.
Develop deep expertise in API functionality, integration workflows, data structures, authentication methods, connectivity requirements, and implementation best practices.
Support new client onboarding efforts by providing product and technical guidance throughout the implementation lifecycle.
Partner with clients to understand integration requirements and ensure successful adoption of Broadridge API capabilities.
Support strategic client initiatives requiring API connectivity across multiple products and workflows.
Support implementation planning, testing coordination, issue resolution, and production readiness activities.
Troubleshoot integration challenges and work closely with engineering and support teams to identify and resolve issues.
Assist in managing implementation risks, dependencies, and client expectations throughout the onboarding process.
Partner with Product Managers and Engineering teams to improve API consistency, documentation quality, onboarding processes, and integration tooling.
Provide product feedback based on client implementation experiences to influence future roadmap priorities.
Gather, document, and analyze client requirements related to API integrations, workflow automation, and connectivity solutions.
Collaborate with Product Managers and Engineering teams to define API enhancements, new capabilities, and future-state architecture requirements.
Identify opportunities to improve API usability, onboarding experiences, developer documentation, and client self-service capabilities.
Support roadmap planning by providing insights gathered through client interactions and implementation activities.
Ensure product documentation remains current and aligned with platform capabilities and roadmap priorities.
Partner closely with Product Management, Technology, Operations, Service, Sales, Client Delivery, and Client Success teams.
Serve as a liaison between technical and business stakeholders to ensure clear communication and alignment.
Communicate implementation risks, dependencies, and opportunities to product leadership and stakeholders.
Ensure API implementation practices align with security, compliance, operational control, and resiliency requirements.
Maintain awareness of industry standards, security best practices, and regulatory considerations relevant to client connectivity solutions.