Senior Product Analyst, Customer Experience

Root Insurance

1d • Remote

About The Position

At Root, we’re on a mission to improve the lives of our customers by offering better insurance solutions. We challenge ourselves to think differently in order to reimagine insurance to make it smarter, more equitable, and a better experience for all. We strive to “unbreak” the archaic insurance industry by using data and technology in innovative new ways. We believe we must be steadfast in our commitments to research, experiment, and maintain disciplined data-driven decision making in order to build products our customers love. Analytics sits at the center of our vision. Our Customer Experience teams manage all aspects of both prospective customer and policy holder experiences. Root product teams drive customer engagement, optimize funnel performance, and ultimately improve customer conversion and retention by developing new strategies around the onboarding flows, quoting experience, and policy holder interfaces. These teams strive to design exceptional customer experiences that maximize customer conversion, longevity, and satisfaction. As a Senior Product Analyst, you’ll play a key role in shaping the future of the Customer Experience team by delivering actionable insights that inform product strategy and decision-making. You'll be responsible for monitoring business trends, conducting exploratory research, running AB tests, studying the impacts of new business strategies, analyzing the overall performance of our onboarding experiences, and introducing new metrics and reporting to shape how we measure and drive our business. You’ll work closely with partners in Product, Data Science, Design, and Engineering to ensure our business decisions and strategies are data driven and achieve optimal outcomes.

Requirements

• 3+ years of work experience in analytics (prior insurance experience or web/funnel experience preferred)
• Proficiency with SQL and BI software (Tableau, Mode, Power BI, etc.)
• Bachelor’s degree in Mathematics, Statistics, Engineering, Computer Science or another quantitative field
• Superior problem-solving skills with ability to think strategically and innovatively
• Exceptional written and oral communication; able to effectively collaborate with and present materials to Director and VP levels
• Detail oriented; able to effectively multitask across multiple domains; consistently maintains rigorous documentation
• Roll-up-the sleeves work ethic and “do-what-it takes” attitude to efficiently execute and drive results in a fast-paced work environment

Responsibilities

• Conduct exploratory research to identify opportunities to improve business outcomes
• Design and conduct experiments (including AB tests) that maximize learnings for new product feature launches
• Manage and enhance a suite of business intelligence frameworks and dashboards to unlock self-service capabilities among partners with varying degrees of technical proficiency
• Proactively and consistently analyze the overall performance of our onboarding and policy holder experiences to identify trends, anomalies, or other potentially actionable insights
• Identify opportunities to improve analytical methodologies or introduce new techniques to improve analytical deliverables
• Partner closely with Product Managers, Engineers, and cross-functional stakeholders to identify knowledge gaps, influence roadmaps, and ensure data-informed decision-making across the product lifecycle.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees