Senior Customer Experience

Indiba K-Laser • Englewood, CO

3d

About The Position

INDIBA Group is a global medical device organization specialized in Radiofrequency and Laser solutions for the physiotherapy, aesthetic and veterinary markets. With more than 40 years of scientific research, INDIBA is internationally recognized for its innovation, clinical evidence, and commitment to improving quality of life. At INDIBA, we believe we can contribute to the health and well-being of people and animals by addressing new and growing needs through advanced treatments that support active lifestyles at any age. Revitalizing lives is what we do—and what our teams work on every day. At INDIBA , we are committed to delivering outstanding experiences to our customers at every touchpoint. The Senior Customer Experience Representative plays a key role in ensuring customer satisfaction by providing expert support, managing complex interactions, and actively contributing to continuous improvement initiatives across the customer journey. This role acts as a trusted point of contact for customers and an internal connector across teams, ensuring a seamless and high-quality experience from initial contact through post-sale support.

Requirements

• Proven experience in Customer Experience, Customer Service or a similar customer-facing role, ideally in a B2B and/or international environment.
• Strong problem-solving skills with a proactive and solution-oriented mindset.
• Excellent organizational and time-management abilities.
• Ability to remain calm, professional, and customer-focused in high-pressure situations.
• Strong communication and interpersonal skills.
• Ability to work collaboratively across departments and functions.
• Experience working with CRM tools and customer service systems.

Responsibilities

• Contribute to the development and implementation of strategies and initiatives aimed at enhancing the overall customer experience.
• Collaborate closely with cross-functional teams to ensure a smooth and consistent customer journey.
• Act as a primary point of contact for customers, guiding them to the appropriate teams and managing escalated issues when required.
• Build and maintain strong relationships with key customers, ensuring a high level of satisfaction and trust.
• Monitor customer feedback and translate insights into actionable improvements.
• Handle inbound customer communications, identifying needs and delivering solutions that meet customer expectations.
• Investigate and resolve customer complaints, delivery discrepancies, and logistics-related issues in a proactive and efficient manner.
• Coordinate with Operations and Logistics teams to ensure accurate and timely delivery of products and services.
• Process customer orders and ensure all related information is correctly recorded.
• Maintain accurate and up-to-date customer information and interactions within the CRM system.
• Manage multiple priorities simultaneously while maintaining attention to detail and service quality.
• Perform other related duties as required.

Benefits

• Permanent, full-time position.
• Competitive compensation aligned with experience.
• Fringe benefits.
• Opportunity to play a key role in an international, innovative and growing medical device company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed