Senior Process Quality Specialist

Midland Credit Management, an Encore Capital Group Company•Troy, MI

1d•Onsite

About The Position

The Senior Process Quality Specialist is responsible for completing account level actions based on compliance, project and departmental needs. This role is also responsible for identifying and documenting opportunities for improvement within system processes and procedures, as well as participating in problem solving discussions with leadership.

Requirements

High School Diploma
1 - 2 years Customer Service or Clerical experience
Familiarity with general legal procedures
Skilled in MS Office (Particularly Excel)
Ability to understand low level process mapping/logic
Strong collaboration, problem solving, critical thinking and relationship management skills
Desire to learn or strengthen skills in project or process management
Ability to handle variations in work type and workload
Strong written and verbal communication
Current authorization to work in the United States on a full-time basis

Nice To Haves

2+ years work experience in Financial Services related field
Knowledge of ILMS system and general ILMS procedures
System query skills
A 'Can Do', positive demeanor and professional teammate spirit

Responsibilities

Process account level actions contributing to daily operations.
Identify and document shortfalls in processes and systems and participate in discussing solutions for improvements.
Provide data to support regular tracking and reporting on adherence to daily processes and/or financial performance.
Participate in various departmental projects.
Train and mentor team members.
Perform other duties, as assigned.