Senior Process Manager - Finance Shared Services

RBC • Toronto, ON

1d • Onsite

About The Position

The Senior Manager, Process Owner, Accounting Services (AS), Finance Application Services (FAS) and Cost Allocation Services (CAS) is a strategic leadership role within the Operations Process Engineering group that leads a team of process owners and subject matter experts in the creation, design, and management of end-to-end processes and procedures. This role is responsible for supporting the Accounting Services (AS), Finance Application Services (FAS) and Cost Allocation Services (CAS) pillars in Finance Shared Services (FSS) by providing continuous improvement of processes, reducing risk and enhancing the overall efficiency and effectiveness of processes. This individual will lead transformational change in FSS and will partner with various stakeholder groups to reshape FSS processes, embedding innovation, risk discipline, and digital-first thinking into everything we do. This pivotal role combines strategic vision with hands-on operational expertise, positioning you to drive organizational excellence through process optimization, artificial intelligence, and automation. Success is measured through delivering transformational changes that achieve measurable improvements in efficiency, risk mitigation, digitization, and employee satisfaction.

Requirements

• Bachelor’s degree in business-related field (Accounting, Finance, Business Administration, or equivalent)
• 5+ years of progressive operations or process management experience, with at least 3 years in a leadership capacity
• Demonstrated expertise in process optimization, redesign, and transformation program delivery
• Proven knowledge of business functions including Accounts Payable/Receivable, Fixed Assets, Journal Postings, and Payment Functions
• Experience leading and developing teams of 3 or more direct reports
• Strong understanding of regulatory and control frameworks applicable to banking operations
• Strong oral and written communication skills
• Strong collaboration and stakeholder management skills
• Proficiency with process mapping tools and business intelligence/analytics platforms
• Sense of urgency with ability to handle multiple demands

Nice To Haves

• MBA or advanced certification in Operations Management, Six Sigma, or Lean
• Hands-on experience with AI, robotic process automation (RPA), or digital workflow technologies
• Background in financial services, banking operations, application maintenance or end user support functions
• Experience with transformation or enterprise-wide technology implementation programs
• Familiarity with RBC systems, platforms, or operational models
• SOX Controls knowledge to meet process requirements.

Responsibilities

• Lead a high-performing team of process subject matter experts, fostering a culture of continuous learning, accountability, and operational excellence through coaching, mentorship, and talent development
• Define, document, and maintain end-to-end processes across AS, FAS and CAS, establishing clear scope, objectives, and key performance indicators (KPIs) to drive measurable outcomes
• Continuously identify and prioritize transformation opportunities leveraging artificial intelligence, robotic process automation (RPA), and digital enablers to improve client experience, streamline fulfillment processes, achieve efficiency gains and increased digitization year-over-year.
• Conduct cross-functional analysis with Operations and Lines of Business groups to build compelling business cases for transformation initiatives, maximizing synergies and economies of scale across the enterprise
• Serve as primary escalation partner and strategic advisor to Lines of Business, providing operational insights, issue management, and solutions rooted in data-driven KPI analysis
• Ensure robust risk identification, evaluation, and mitigation through effective control design, continuous monitoring, and disciplined escalation protocols to reduce risk incidents
• Champion process improvement initiatives that increase productivity year-over-year while maintaining regulatory compliance and control effectiveness
• Drive employee engagement and retention through succession planning, development planning, and targeted action plans aligned to employee engagement survey feedback

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, with competitive compensation aligned to your role and experience
• The ability to make a difference and lasting impact through your leadership and contributions to RBC’s operational excellence and client success
• Work in a dynamic, collaborative, progressive, and high-performing team where innovation, personal initiative, and hard work are recognized and rewarded
• Opportunities to take on progressively greater accountabilities and advance your career within RBC’s leadership pipeline and organizational structure

What This Job Offers

• Job Type: Full-time
• Career Level: Senior