Senior Process Improvement Specialist

AMN Healthcare • Dallas, TX

2d • $82,000 - $97,500 • Hybrid

About The Position

The Senior Process Improvement Specialist, Business Process Effectiveness, understands how business processes operate and ensures that they continue to meet customer and business demands. This role actively plans, leads, and communicates activities to ensure goals and objectives of key project initiatives are accomplished within the prescribed time frame and funding parameters, while constantly looking at the end-to-end processes and impacting customers and AMN overall.

Requirements

• Bachelor's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 9-11 years of work experience
• Business operations experience
• Business analysis and process designs/documentation experience
• Enterprise systems implementation experience
• Ability to operate standard office equipment and keyboards.

Nice To Haves

• Six-Sigma - Green Belt (GB) - Black Belt (BB)
• Program Management Professional (PgMP)

Responsibilities

• Partners with department leadership and project stakeholders to support the successful execution of projects and initiatives focused on process improvement and operational effectiveness.
• Leads projects throughout the project lifecycle, including scope, schedule, resources, risks, issues, and change management.
• Develops and maintains project documentation, workplans, and supporting materials to ensure project objectives are achieved.
• Schedules and facilitates project meetings, workshops, and stakeholder sessions, including agendas, documentation, and follow-up actions.
• Participates in solution design and develops process workflows for assigned projects and process improvement initiatives, identifying cross-functional impacts and opportunities.
• Utilizes Artificial Intelligence (AI) tools and technologies, including generative AI and workflow automation solutions, to enhance process analysis, identify improvement opportunities, accelerate project execution, and improve operational efficiency while adhering to organizational governance and data security standards.
• Prepares and communicates project status updates, risks, milestones, and key outcomes to stakeholders and leadership.
• Supports the development and implementation of new workflows resulting from process improvement efforts, organizational changes, and business initiatives.
• Communicates with cross-functional teams regarding project progress, operational needs, and continuous improvement opportunities.
• Facilitates Continuous Improvement (CI) projects using Lean, Six Sigma, and other process improvement methodologies to analyze current-state performance, identify root causes, and implement sustainable solutions.
• Leads process discovery sessions, workflow documentation, data analysis, and improvement workshops to drive operational excellence, increase efficiency, and enhance customer and employee experiences.

Benefits

• AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior