Senior Process & Data Analyst

Zelis • Atlanta, GA

2d • Hybrid

About The Position

The Sr. Process & Data Analyst is a key member of the Operational Excellence team, embedded within daily operations to drive performance visibility, operational efficiency, and continuous improvement. This role is responsible for working directly within operational data to identify inefficiencies, uncover trends, and translate insights into actionable improvements. A primary focus of this role is the development and ownership of meaningful KPIs across our Pricing Solutions team, particularly across out-of-network (OON) processes. This individual will partner closely with operations and leadership to define how performance is measured, proactively identify risks and opportunities, and ensure data is actively used to drive day-to-day decision-making. This role requires a balance of hands-on analytical execution and strategic thinking, with a strong emphasis on improving operational outcomes through data.

Requirements

• 7–10+ years of experience in data analytics, business analytics, or operations analytics
• Strong experience working within operational environments and understanding complex workflows
• Proven ability to develop KPIs and performance measurement frameworks
• Advanced proficiency in SQL, Excel, and data visualization tools (Tableau, Power BI, Looker, etc.)
• Experience building dashboards that support both daily operations and leadership visibility
• Strong analytical thinking, problem-solving, and critical reasoning skills
• Ability to translate data into actionable insights and influence decision-making
• Excellent communication skills with the ability to engage cross-functional stakeholders

Nice To Haves

• Experience in healthcare, payments, or other high-volume, process-driven environments
• Familiarity with OON processes such as reimbursement, pricing, or negotiation workflows
• Experience with Operational Excellence, Lean, Six Sigma, or continuous improvement methodologies
• Background in predictive analytics, trend modeling, or statistical analysis
• Experience with process mapping and workflow optimization tools

Responsibilities

• Operate within daily operational data to monitor performance, identify inefficiencies, and surface actionable insights
• Develop, refine, and own KPIs that measure performance across operational workflows, with a strong focus on Pricing Solutions processes
• Establish leading indicators to proactively identify risks, bottlenecks, and performance gaps
• Partner with operations leadership to align KPIs with business objectives and drive accountability
• Develop a deep understanding of end-to-end operational workflows, particularly within Pricing Solutions processes (e.g., pricing, reimbursement, negotiation)
• Identify breakdowns, inefficiencies, and variation in performance across workflows
• Conduct root cause analysis to diagnose systemic issues impacting cost, quality, and throughput
• Partner with operations teams to design, test, and implement process improvements in real time
• Support continuous improvement efforts using data-driven insights
• Build and maintain dashboards and reporting tools that support daily operational decision-making
• Ensure data is accurate, consistent, and accessible across operational reporting
• Translate complex data into clear, actionable insights for both frontline teams and leadership
• Evolve reporting from descriptive to diagnostic (and where possible, predictive) analytics
• Drive standardization of performance reporting across teams
• Act as a liaison between operations, data/technology teams, and leadership
• Partner with stakeholders to ensure data definitions, metrics, and reporting align with operational reality
• Influence decision-making through data storytelling and clear recommendations
• Support prioritization of initiatives based on data-driven impact
• Own analytical initiatives from problem definition through execution and measurement of outcomes
• Establish frameworks to quantify the impact of process improvements and efficiency gains
• Continuously refine KPIs and analytical approaches to increase business value
• Ensure improvements are measurable, sustainable, and scalable
• Collaborate cross-departmentally to achieve results as intended.
• Maintain awareness of and ensure adherence to Zelis standards regarding privacy.
• Other key duties as assigned.

Benefits

• 401k plan with employer match
• flexible paid time off
• holidays
• parental leaves
• life and disability insurance
• health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed