SubCon Conversion - 2A - HD

Infosys • Indianapolis, IN

1d

About The Position

In this role, you will provide accounting and financial reporting expertise, provide enterprise oversight and management of the accounting policy development, financial business process improvement recommendations, management of the payroll, and accounting shared service division. Provides technical support for customers needing assistance with People Soft (Team Works) applications, HCM, Financials, and ESS (Employee Self Service). SOG (State of Georgia) travel inquires/requests. Requires the ability to listen, comprehend, and communicate with customers in conveying information. Review employees’ records, input information, and apply data entry to various modules located within PeopleSoft (TeamWorks) HCM and Financials modules and the Concur system for State Tavel employees. Log in utilizing call center application P28 (Platform 28 software to answer voice calls, responds to SR (Service Request) tickets concerning routine to complex inquiries. Utilize Oracle Customer Relationship Management (CRM) applications to evaluate customers' comments, including attachments, and communicate detailed written responses toward service requests.

Requirements

• High School Diploma or GED Equivalent.
• At least 1 year of experience in helpdesk.
• Ability to effectively communicate verbally, active listening skills, good speaking voice, proper use of grammar exert pleasant, courteous demeanor.
• Entry-level skill in the use of Microsoft applications Word, Outlook, Excel, and Microsoft Teams, and familiarity with all internet browsers.

Nice To Haves

• Experience supporting ERP applications (PeopleSoft) and Workday either on helpdesk, or in a customer service role.
• Fundamental Knowledge of Accounting, Human Resources, and Payroll.

Responsibilities

• Provides technical support for customers needing assistance with People Soft (Team Works) applications, HCM, Financials, and ESS (Employee Self Service).
• Handles SOG (State of Georgia) travel inquiries/requests.
• Listens, comprehends, and communicates with customers to convey information.
• Reviews employees’ records, inputs information, and applies data entry to various modules within PeopleSoft (TeamWorks) HCM and Financials modules and the Concur system for State Travel employees.
• Logs in utilizing call center application P28 (Platform 28 software to answer voice calls.
• Responds to SR (Service Request) tickets concerning routine to complex inquiries.
• Utilizes Oracle Customer Relationship Management (CRM) applications to evaluate customers' comments, including attachments, and communicates detailed written responses toward service requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED