Senior Process Architect

AECOM • Dallas, TX

6h • $120,000 - $165,000 • Hybrid

About The Position

AECOM is seeking a Senior Process Architect to help shape how the business operates today and how it evolves for the future. This role sits at the intersection of business processes, systems thinking, and AI enablement, with primary ownership of understanding complex business processes and translating them into clear, scalable, and actionable designs.

The role ensures processes are defined in an AI-ready form, with clear intents, decisions, data requirements, human-in-the-loop boundaries, and measurable outcomes, so that AI and automation can operate safely, explainably, and with sustained business value.

You will work closely with business stakeholders, Product, Architecture, and Engineering teams to uncover how processes truly function, define intended outcomes and success measures, and identify how systems and AI-enabled capabilities can improve performance at scale.

This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based from either Houston or Dallas, TX.

Requirements

• Bachelor’s degree plus at least 8 years of experience in process analysis, process mapping, and/or business analysis roles, or demonstrated equivalent experience and education
• Demonstrated experience leading process discovery and stakeholder engagement across complex business environments
• Strong ability to design and communicate future-state processes and translate them into clear requirements and documentation
• Experience applying or evaluating AI-enabled or intelligent automation concepts within business processes at a system or outcome level
• Strong written communication skills and ability to synthesize complex information into clear, actionable insights
• Experience defining AI-ready processes, including human-in-the-loop design, exception handling, and translation into agent requirements and acceptance criteria

Nice To Haves

• Experience with BPMN or process modeling tools
• Background in Lean, Six Sigma, or continuous improvement
• Exposure to process mining, task mining, or operational analytics
• Experience partnering with Product, Architecture, or Engineering teams
• Familiarity with decision modeling (e.g., DMN), intent design, or agent workflow concepts
• Experience translating process mining insights into AI/agent design

Responsibilities

• Lead process discovery through stakeholder interviews and workshops, building a deep understanding of business processes, pain points, rules, and outcomes
• Design and document as-is and to-be processes, focusing on process intent, value streams, and system-level behavior
• Translate process insights into clear artifacts such as process flows, BRDs, and analysis summaries that inform downstream solution design
• Apply systems-thinking and an AI-enabled lens to processes, identifying opportunities for automation, decision support, and operational intelligence
• Define AI-ready process specifications, including intents, decision logic, data inputs/outputs, human-in-the-loop points, escalation paths, and guardrails
• Partner with Product, Architecture, and Engineering to align processes with system boundaries, event signals, data quality requirements, and agentic inputs
• Establish outcome measures and KPIs and support post-go-live tracking, governance, and Responsible AI requirements
• Support validation, UAT readiness, and continuous improvement by incorporating operational feedback and user corrections over time

Benefits

• AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees