Business Process Architect

TrueNorth Companies•West Des Moines, IA

12h•Hybrid

About The Position

TrueNorth is seeking a Business Process Architect with deep expertise in process modeling, quality assurance/engineering and project management to join our team in any of our offices (Cedar Rapids, West Des Moines, Denver, Chicago). The ideal candidate will have strong technical proficiency as well as analytical and problem-solving skills. TrueNorth uses our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart! About TrueNorth Companies: Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team! The primary responsibilities of the Business Process Architect are to design, analyze, and optimize business processes to enhance efficiency, scalability, and the client and colleague experience in alignment with organizational goals.

Requirements

Bachelor’s or Master’s degree in Business Administration, Computer Science, MIS, Engineering, or related field, or equivalent work experience preferred
Proven experience in business process analysis, design, and reengineering is essential. Familiarity with process modeling techniques and tools is a plus.
Experience with Microsoft Office, including Word, Excel, Outlook, Teams and basic PowerPoint functions required
Experience with generative AI tools – Copilot, ChatGPT, etc.
Demonstrates strong problem-solving and analytical skills, using data and sound judgment to drive effective decisions.
Technology savvy, comfortable learning new tools and systems in a fast‑paced environment.
Brings a high level of professionalism and self‑motivation, taking ownership and initiative in their work.
Maintains a solid business orientation, understanding how work connects to client needs and organizational goals.
Excels in collaboration, organization, and planning, effectively managing multiple priorities.
Has experience with project management, coordinating tasks, timelines, and stakeholders to successful completion.

Nice To Haves

Relevant certifications such as BPM (Business Process Management), CPBA (Certified Business Process Architect), or PMP (Project Management Professional) are preferred.
Project Management experience preferred

Responsibilities

Analyze current business processes, identify inefficiencies, and design improved processes that leverage emerging technologies including artificial intelligence (AI) and automation tools to improve scalability, decision making, and alignment with strategic goals.
Rethink and redesign business processes enabled by information technology and intelligent automation to achieve dramatic improvements in business performance.
Work closely with stakeholders across various departments to gather requirements, ensure all aspects of the processes are considered and ensure alignment with business objectives.
Lead the implementation of new processes and ensure that changes are effectively communicated and adopted across the organization.
Drive initiatives for continuous process improvement and digital transformation within the organization.
Embed quality into processes from design to delivery. Ensure processes meet the required standards and deliver high-quality outcomes by integration of QE.
Design and optimize business processes using UX principles, design thinking, and process architecture to improve efficiency, usability, and improve client and colleague experience.
Evaluate workflows, systems, and performance metrics to identify Technology gaps and needs.
Ensure business process designs adhere to established quality, compliance, privacy, and security standards, embedding regulatory and risk controls into process architecture from design through implementation.
Create and maintain process documentation, including AI-assisted workflows to ensure colleagues are equipped to adopt new digital tools effectively
Stay informed on advancements in AI, digital process architecture, and emerging enterprise technologies, evaluating their potential impact and application within organizational workflows.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Perform other duties as assigned

Benefits

Annual Bonus
Medical, Dental, Vision, Life, and Disability Insurance
401(k) with Company Contributions
Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays
Paid Volunteer Time Off and Donation Match Program
Tuition reimbursement and paid certifications, licenses, designations
Employee Assistance Program (EAP) and wellness program with financial incentives
Hybrid Work Schedule
$3,000 Referral Bonus

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