Senior Principal, Strategic Program Management & Technology Transformation

TransUnion • Chicago, IL

4d • Hybrid

About The Position

TransUnion's Global Infrastructure, Engineering & Operations (GIO) organization is responsible for delivering enterprise infrastructure, cloud platforms, operational services, technology modernization initiatives, and foundational technology capabilities that support business growth and innovation worldwide. This team plays a critical role in driving operational excellence, infrastructure resiliency, cloud transformation, automation, and service ownership adoption across the enterprise. This role reports directly to the Senior Vice President of Global Infrastructure, Engineering & Operations and serves as the primary strategic execution partner to the SVP, helping translate organizational priorities into measurable outcomes, enterprise programs, and transformation initiatives. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Requirements

• 12+ years of experience leading enterprise-scale strategic programs, transformation initiatives, or portfolio management functions within complex technology organizations.
• Demonstrated experience leading large-scale infrastructure modernization, cloud transformation, or operational excellence programs with measurable business outcomes.
• Extensive experience establishing and managing portfolio governance, executive reporting, strategic roadmaps, and enterprise program management processes.
• Proven ability to support executive leadership teams, including C-level and SVP stakeholders, through effective communication, influence, and strategic planning.
• Experience leading organizational change management initiatives, including adoption of new operating models, technologies, and business processes.
• Expertise in Enterprise Program and Portfolio Management methodologies, tools, and governance frameworks.
• Strong understanding of cloud transformation strategies, infrastructure modernization programs, and enterprise technology operations.
• Experience developing executive dashboards, KPI reporting frameworks, and portfolio performance measurements.
• Knowledge of service ownership models, operational metrics, service health monitoring, and accountability frameworks.
• Experience supporting audit, regulatory, and SOX governance activities including evidence management and compliance reporting.

Nice To Haves

• Experience implementing or supporting AIOps, intelligent automation, and AI-enabled operational reporting capabilities.
• Familiarity with financial governance, investment planning, business case development, and benefits realization tracking.
• Experience managing strategic vendor relationships within large-scale technology organizations.
• Ability to create executive briefing materials, board-level presentations, and leadership communications.
• Experience supporting enterprise-wide technology transformations across multiple functions, teams, and geographies.

Responsibilities

• Build, manage, and govern the GIO transformation portfolio, ensuring alignment to strategic priorities and business objectives.
• Lead execution of large-scale cloud migration and infrastructure modernization initiatives, tracking milestones, risks, dependencies, and outcomes.
• Establish executive operating reviews and portfolio governance processes that provide visibility into program health, progress, and decision-making needs.
• Develop executive dashboards, reporting mechanisms, and performance metrics that support leadership oversight and strategic planning.
• Drive service ownership transformation initiatives by establishing operating models, accountability frameworks, and service performance standards.
• Lead organizational change management efforts supporting cloud adoption, automation, AIOps, service ownership, and operational modernization initiatives.
• Coordinate enterprise-wide technology programs across Infrastructure Engineering, Platform & Cloud, Operations & Data Services, Network Engineering, Security, Enterprise Application Services, and Global IT Services.
• Support executive oversight of strategic vendors, investment planning, business case development, and transformation benefit realization.
• Facilitate issue escalation, dependency management, leadership communications, and executive readiness activities for key initiatives.
• Ensure successful delivery of strategic programs through effective stakeholder engagement, governance, communication, and cross-functional leadership.

Benefits

• Day-one eligibility for medical, dental, and vision coverage
• Supplemental plan options
• Spousal, domestic partner, and other eligible dependent coverage
• Tax-advantaged HSA and FSA accounts
• Company-paid basic life and AD&D
• Optional voluntary life and AD&D for you and your family
• Short- and long-term disability
• Legal plan
• Pet insurance
• Travel accident coverage
• Adoption assistance
• Fertility planning coverage
• Caregiver support
• Dependent Care FSA for possibility of an employer match
• Complimentary Care@Work membership
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return
• 401(k) with employer match
• Employee Stock Purchase Plan (ESPP)
• Financial wellness resources
• Career coaching
• Optional long-term care insurance
• Tuition reimbursement
• Flexible time off for exempt employees or paid time off for nonexempt employees
• Up to 12 paid holidays per year
• Commuter benefits
• Employee discounts
• Charitable gift matching
• Paid volunteer time off
• Corporate volunteer events
• 24/7 support including professional therapy, coaching, and emotional well-being programs
• Guided meditation and resources that support physical, mental, social, and financial wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed