Senior Principal Software Engineer - IT
About The Position
We are seeking a hands-on Senior ServiceNow Developer to modernize and evolve our enterprise ServiceNow platform. This individual contributor role is responsible for transforming legacy implementations into modern, scalable, AI-enabled ServiceNow solutions. The successful candidate will lead technical modernization initiatives including migrating Global applications to Scoped Applications, converting Legacy Workflow to Flow Designer, adopting AI-assisted development using ServiceNow Build Agent and Now Assist for Creator, implementing modern development practices, and building enterprise-grade integrations. This role is ideal for an experienced ServiceNow engineer who enjoys solving complex platform engineering challenges while leveraging the latest capabilities available on the Now Platform.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent experience.
- 10+ years of enterprise software engineering experience, including at least 7+ years of hands-on ServiceNow platform development and architecture experience.
- Demonstrated experience migrating Global Applications to Scoped Applications.
- Experience converting Legacy Workflow to Flow Designer.
- Strong expertise in App Engine, Flow Designer, IntegrationHub, ServiceNow Studio, UI Builder, and Workspace development.
- Strong JavaScript and ServiceNow scripting experience.
Nice To Haves
- ServiceNow CSA, CAD, and relevant CIS certifications.
- Experience with ATF, CI/CD, Git, and DevOps integration.
- Experience with ITSM, ITOM, ITAM, SPM, HRSD, CSM, or SecOps.
- Experience modernizing large enterprise ServiceNow environments.
- Experience driving AI-assisted development adoption.
Responsibilities
- Lead migration of Global Applications into Scoped Applications.
- Refactor legacy customizations into reusable, upgrade-safe platform components.
- Reduce technical debt while improving maintainability and platform performance.
- Modernize legacy implementations to align with current ServiceNow architecture and best practices.
- Assess existing Legacy Workflow implementations and migrate them to Flow Designer.
- Design reusable Flows, Subflows, Actions, and Flow Logic.
- Replace legacy automation patterns with modern event-driven Flow Designer solutions.
- Establish reusable automation patterns for future development.
- Leverage ServiceNow Now Assist, Build Agent and other AI-assisted development capabilities to improve engineering productivity.
- Evaluate, validate, and govern AI-generated workflows, applications, and code.
- Establish best practices for responsible AI adoption within ServiceNow engineering.
- Design and develop enterprise applications using App Engine.
- Configure Forms, Workspaces, UI Builder, Service Catalog, Flow Designer, IntegrationHub, and Now Experience components.
- Develop reusable scoped applications and shared platform components.
- Create secure, scalable, upgrade-safe ServiceNow solutions.
- Design and implement integrations using REST APIs, IntegrationHub, MID Server, Import Sets, Transform Maps, Service Graph Connectors, and event-driven integration patterns.
- Support enterprise integrations with ERP, HR, Identity, Security, DevOps, Cloud, Asset Management, and monitoring platforms.
- Implement source control, CI/CD, Automated Test Framework (ATF), and deployment best practices.
- Perform code reviews and technical assessments.
- Troubleshoot complex platform issues and optimize platform performance.
- Produce technical documentation and reusable engineering standards.
Benefits
- Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member ā right now at MyWellatDell.com
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
