Senior Principal Product Owner – Cloud & Technical Services

Lumen Solutions Group Inc•Washington, DC

4d•Remote

About The Position

Lumen Solutions Group Inc. is seeking a Senior Principal Product Owner to support Cloud, Observability, Disaster Recovery (DR), and CloudOps teams within the Enterprise Platforms & Enablement (EPE) portfolio. The role will help transition delivery from a traditional project-based model to a product-centric approach, with an emphasis on delivering and continually improving platform-as-a-product capabilities. The Product Owner serves as the voice of the customer and connects business stakeholders, product management, engineering, architecture, and platform administration teams to deliver measurable business value. The position focuses on product strategy, backlog prioritization, stakeholder alignment, Agile and SAFe delivery, and continuous improvement across cloud and technical services. It is based in Washington, DC, is remote, and requires quarterly travel to Washington, DC, or Wilmington, DE, for PI Planning.

Requirements

Typically at least 5 years of experience as an Agile Product Owner, with a bachelor's degree or an equivalent combination of education and relevant work experience.
SAFe 6.0 Product Owner/Product Manager certification, or at least 3 years of experience in Scaled Agile product ownership or product management within a large organization.
Experience leading a cloud-focused team, working in Cloud Operations, or managing products within a cloud-focused organization.
Demonstrated understanding of Agile methodologies and the SAFe framework.
Experience managing product backlogs, prioritizing features, defining user stories, and establishing acceptance criteria.
Ability to translate business requirements into actionable product capabilities and delivery priorities.
Strong stakeholder management, leadership, communication, facilitation, and problem-solving skills.
Ability to make data-driven decisions and measure product outcomes.
Experience with product management and collaboration tools such as Jira Software, Confluence, FigJam, and Jira Align, or similar platforms.
Ability to work independently and collaborate effectively across business and technical teams.

Nice To Haves

ITIL certification and demonstrated experience with IT Service Management (ITSM).
Experience with cloud platforms, CloudOps, observability, disaster recovery, and enterprise technical services.
Experience driving the transition from project-based delivery to a product-centric operating model.
Familiarity with platform-as-a-product strategies, product roadmaps, and continuous service improvement.

Responsibilities

Serve as the primary voice of the customer and manage the product backlog in alignment with business priorities and value delivery.
Develop and communicate product vision and strategy aligned with organizational objectives, customer needs, and the EPE portfolio.
Prioritize features and user stories based on business value, customer feedback, technical feasibility, and strategic objectives.
Translate business needs into features, user stories, requirements, and acceptance criteria for development teams.
Collaborate with business leaders, customers, product management, engineering, architecture, and technical teams to maintain alignment on product goals.
Coordinate with Product Managers, portfolio leadership, and other Product Owners to ensure cohesive capabilities supporting business operations and passenger railroad objectives.
Champion Agile practices and the Scaled Agile Framework (SAFe) to support planning, prioritization, and delivery.
Contribute to product roadmaps, delivery schedules, milestones, and long-term capability planning.
Define and monitor product success metrics, analyze performance, and identify opportunities for improvement.
Drive product discussions across Cloud, Observability, Disaster Recovery, and CloudOps as an integrated ecosystem.
Represent customer needs and EPE strategy in technical and architectural discussions, and independently drive product initiatives forward.