Senior Principal Product Manager - GXI

Granicus•Remote,

2d•$145,000 - $195,000•Remote

About The Position

Granicus is seeking a Senior Principal Product Manager to lead the strategy, roadmap, packaging, and execution for Government Experience Insights (GXI), an emerging product suite within the Granicus Experience ecosystem. GXI aims to help government organizations better understand, improve, and scale their community service and internal operations by integrating data, insights, and intelligent workflows. This role will define GXI's value proposition across other Granicus product suites, including product-led growth pathways, monetization opportunities, and upgrade/expansion strategies. The position requires a deep customer focus, involving significant interaction with customers and prospects to gather insights and translate them into a product roadmap. The Senior Principal PM will collaborate closely with UX, engineering, product marketing, sales, customer success, and business stakeholders to achieve measurable customer and business outcomes.

Requirements

Senior product management experience in B2B SaaS, platform products, data/AI products, customer experience, civic technology, workflow automation, or enterprise software.
A strong customer orientation and a track record of using direct customer discovery to shape product strategy and roadmap decisions.
Ability to understand complex customer workflows, including both public-facing experiences and internal operational processes, and translate them into clear product requirements, differentiated experiences, and measurable outcomes.
Experience defining product-led growth, packaging, pricing, monetization, or expansion strategies.
Strong technical fluency and ability to partner effectively with engineering, architecture, data, and AI teams.
Excellent communication skills, including the ability to bring clarity to ambiguity and align stakeholders around a shared direction.
Strong analytical judgment, with comfort using qualitative and quantitative inputs to prioritize product investments.
High ownership mindset, bias for action, and ability to influence across functions without formal authority.
10-15+ years of experience in enterprise SaaS and/or Government Technology, preferably in product management or similar customer-oriented roles.
Demonstrated success in externally facing product roles involving customer engagement and GTM readiness.
Strong communication and storytelling skills, comfortable leading executive conversations and customer-facing discussions.
Experience driving pricing strategy, customer pilots, or market validation programs.
Strategic mindset with a high degree of comfort in ambiguity and cross-functional complexity.
Deep understanding of enterprise buying behaviour and public sector/government technology markets.

Nice To Haves

Experience with public sector, government technology, civic engagement, digital services, customer communications, case management, workflow automation, or government operations.
Experience with AI, analytics, personalization, journey orchestration, audience segmentation, operational intelligence, or customer experience insight products.
Experience managing products across multiple packages, tiers, customer segments, or commercialization motions.
Experience working in a matrixed organization with multiple product, engineering, GTM, and executive stakeholders.

Responsibilities

Own portfolio-level business outcomes including revenue growth, retention, platform adoption, and customer expansion.
Develop a deep understanding of government customers, including their constituent engagement goals, internal workflows, operating models, data needs, and backend processes.
Spend regular time with customers, prospects, and customer-facing teams to inform roadmap priorities and validate product decisions.
Clarify GXI’s role across the Granicus Experience ecosystem, including its relationship to GXC and GXA.
Define product-led growth pathways that drive adoption, activation, expansion, and retention.
Identify packaging and monetization opportunities, including what should be bundled, premium, cross-sold, or used to support upgrade motions.
Partner with UX and research to turn customer needs into intuitive, high-value product experiences for both external-facing and internal government use cases.
Drive alignment among senior leaders across engineering, design, product marketing, sales, customer success, finance, and other business stakeholders.
Use customer feedback, product usage data, market signals, and commercial input to make disciplined prioritization decisions and document best practices for Emerging Product Team.
Establish success metrics for GXI, including adoption, engagement, customer value, operational impact, expansion, retention, and revenue impact.
Communicate roadmap, strategy, tradeoffs, and outcomes clearly to executive and cross-functional audiences, including Board-level presentation slides.
Partner with executive leadership to define long-term investment priorities.