Senior Principal Mobile Product Manager

Alaska Airlines • WA-SeaTac, WA

10d • Onsite

About The Position

The Senior Principal Product Manager is the subject matter expert and thought leader in mobile product management, inside and outside the organization. As an individual contributor, this role designs and implements innovative solutions to address the most highly complex, ambiguous mobile and digital product challenges at Alaska Airlines (AS) and Hawaiian Airlines (HA). This role advises enterprise leaders on long-term mobile product strategy and drives industry-leading, customer-facing product outcomes through cross-functional influence. Alaska's mobile app is the digital front door to the travel experience. As the Senior Principal Mobile Product Manager, you will set the vision for the future of Alaska's mobile experience used by millions of guests. From reducing friction during critical day-of-travel moments to leveraging AI and personalization to create more intuitive experiences, you'll drive the strategy and execution of high-impact initiatives that shape how customers interact with Alaska before, during, and after they travel. Working across product, engineering, and business teams, you'll influence enterprise-wide decisions and deliver innovations that elevate both guest satisfaction and business performance.

Requirements

• 10 years of experience in digital product management or a related field, with responsibility for mobile products or customer-facing digital experiences.
• Bachelor’s degree in product management, marketing, business, digital platforms, or a related field; two years of additional experience as described above can be in lieu of this Bachelor’s degree requirement.
• Excellent problem-solving and analytical skills, coupled with a history of building strong cross-functional relationships.
• Ability to facilitate user group meetings with stakeholders and drive agenda for a common solution.
• Proficiency with Agile/Scrum software development methodology.
• Demonstrated knowledge of the software development life cycle (SDLC).
• Demonstrated ability to interact with all levels of management cross-divisionally.
• Demonstrated ability to manage multiple projects with increased complexity.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• Knowledge of the airline and/or travel industries and related technologies.
• Deep working knowledge of agile product development concepts.
• Master of Business Administration (MBA).

Responsibilities

• Design and implement innovative mobile product frameworks and decision-making precedents that resolve highly ambiguous, enterprise-scale challenges influencing how the broader product organization approaches complex digital solutioning.
• Define and own the 12–24-month mobile product strategy, making high-stakes investment and build-vs.-buy decisions that allocate enterprise resources and establish the long-term digital product direction for AS and HA.
• Shape mobile product priorities by advising enterprise leaders and influencing company-wide digital investment decisions; establish the authoritative mobile product point of view that guides cross-functional alignment.
• Own mobile product investment recommendations, including build vs. buy decisions with material financial impact; ensure product roadmap decisions reflect sound cost-benefit analysis and deliver measurable business returns.
• Lead the definition, design, and construction of products across the portfolio that delight our users and meet business objectives.
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.
• Drive dialog with engineering, design, external teams, and program management from multiple products to deliver services.
• Utilize data, usage statistics, primary user research, cost/benefit analysis, and industry analyst reports to inform prioritization and solutions, including build vs. buy decisions.
• Deliver results for key product metrics and goals that support business objectives and ensure consistency across the organization.
• Create and deliver cross-portfolio communication to internal and external audiences.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air with high priority status
• Select number of confirmed travel credits provided annually
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior