Senior Principal, AI Software Engineer– Agentic & Industry Solutions - Full Time Role

TMS LLC•Remote, OR

5h•$205,200 - $360,800•Remote

About The Position

Be the one building AI-powered experiences where they matter most. The Principal Architect and AI Engineer – Agentic & Industry Solutions is a highly technical, hands-on leader responsible for designing, building, and scaling transformative AI-powered solutions on Genesys Cloud. Working within the Innovation Solutions organization, this role drives the development of reusable Agentic AI capabilities, industry-specific solution accelerators, and intelligent workflow automation that enable organizations to fundamentally transform customer and employee experiences. The Principal Architect and AI Engineer provides technical leadership and expertise across architecture, development, and solution delivery, collaborating with Product, Engineering, Strategic Customers, Industry SMEs, and Technology Partners to convert emerging AI technologies into scalable, market-leading solutions.

Requirements

Bachelor's degree in Computer Science, Engineering, Artificial Intelligence, Data Science, or related discipline; Master's degree preferred
10+ years of experience in software engineering, solution architecture, enterprise integration, or cloud-native application development
5+ years of experience designing and implementing AI, Conversational AI, automation, or workflow orchestration solutions
Strong hands-on development experience building scalable enterprise applications
Proven ability to move solutions from concept and prototype through production deployment
Demonstrated technical leadership skills and ability to mentor engineers and architects
Strong communication and stakeholder engagement skills with ability to collaborate across Product, Engineering, and Strategic Customer teams
Experience building Agentic AI platforms, copilots, virtual agents, digital assistants, or intelligent automation solutions
Experience creating reusable solution accelerators, frameworks, and industry-specific assets
Candidates must have willingness to travel as necessary; a valid passport is required

Nice To Haves

Understanding of industry processes within Financial Services, Healthcare, Insurance, Retail, Telecommunications, or Public Sector is a plus
Contributions to technical communities, open-source projects, patents, or innovation initiatives is a plus
Technical proficiency in Genesys Cloud Architecture, AI Studio, Copilot, Architect, Journey Management, Experience Orchestration, APIs and Event Frameworks
Technical proficiency in Multi-Agent Systems, AI Skills and Agent Development, LLM Integration, RAG Architectures, Knowledge Systems, AI Workflow Automation
Technical proficiency in AI Frameworks such as LangGraph, CrewAI, Semantic Kernel, LangChain, AutoGen, OpenAI APIs, Anthropic APIs, AWS Bedrock
Technical proficiency in Python, JavaScript/TypeScript, REST APIs, Event-Driven Architectures, Microservices, Cloud platforms (AWS, Azure, Google Cloud)
Expertise with RAG architectures, vector databases, knowledge orchestration, and enterprise search solutions
Experience integrating AI solutions with CRM, ERP, Service Management, and enterprise workflow platforms

Responsibilities

Designing, building, and scaling transformative AI-powered solutions on Genesys Cloud.
Driving the development of reusable Agentic AI capabilities, industry-specific solution accelerators, and intelligent workflow automation.
Providing technical leadership and expertise across architecture, development, and solution delivery.
Collaborating with Product, Engineering, Strategic Customers, Industry SMEs, and Technology Partners to convert emerging AI technologies into scalable, market-leading solutions.