Senior Premium Operations Manager| Raymond James Stadium

Legends Global•Tampa, FL

7d•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! The Senior Premium Operations Manager is responsible for leading the execution of all premium hospitality experiences, including suites, clubs, and catering operations. This role ensures exceptional guest service, operational efficiency, and financial performance across all premium areas while collaborating cross-functionally with culinary, sales, warehouse, and facility teams.

Requirements

Experience in leading the execution of all premium hospitality experiences, including suites, clubs, and catering operations.
Ability to ensure exceptional guest service, operational efficiency, and financial performance across all premium areas.
Experience collaborating cross-functionally with culinary, sales, warehouse, and facility teams.
Experience overseeing day-to-day and event-day operations for premium spaces.
Experience ensuring seamless execution of pre-event, in-event, and post-event service standards.
Experience managing service timelines including delivery, replenishment, and breakdown processes.
Experience leading event-day command presence in premium areas, troubleshooting real-time issues and ensuring service recovery.
Experience directly managing premium managers, supervisors, and frontline staff.
Experience conducting pre-event briefings and post-event recaps.
Experience coaching and developing team members.
Experience fostering a culture of accountability, communication, and elevated service standards.
Experience partnering with sales teams to ensure accurate and executable event planning.
Experience maintaining strong relationships with premium clients, suite holders, and VIP stakeholders.
Experience ensuring all guest interactions reflect a high-end, hospitality-driven experience.
Experience handling escalated guest concerns with professionalism and urgency.
Experience managing labor and cost controls to align with budget and profitability targets.
Experience reviewing and executing BEOs, ensuring accuracy and operational feasibility.
Experience partnering with culinary and purchasing teams on menu costing and inventory planning.
Experience supporting post-event financial recaps, including labor analysis and variance reporting.
Experience working closely with Culinary, Warehouse, IT, Maintenance, and Concessions teams.
Experience assisting in implementing new systems, SOPs, and operational improvements (POS, inventory, ordering platforms).
Experience developing and refining SOPs for premium service, setup, and execution.
Experience identifying opportunities to enhance the premium experience.
Experience driving efficiencies in ordering, inventory management, and staffing models.

Responsibilities

Oversee day-to-day and event-day operations for all premium spaces including suites, clubs, and special events
Ensure seamless execution of pre-event, in-event, and post-event service standards
Manage service timelines including delivery, replenishment, and breakdown processes
Lead event-day command presence in premium areas, troubleshooting real-time issues and ensuring service recovery when needed
Directly manage premium managers, supervisors, and frontline staff
Conduct pre-event briefings and post-event recaps to drive continuous improvement
Coach and develop team members, identifying high-potential talent for growth opportunities
Foster a culture of accountability, communication, and elevated service standards
Partner with sales teams to ensure accurate and executable event planning
Maintain strong relationships with premium clients, suite holders, and VIP stakeholders
Ensure all guest interactions reflect a high-end, hospitality-driven experience
Handle escalated guest concerns with professionalism and urgency
Manage labor and cost controls to align with budget and profitability targets
Review and execute BEOs, ensuring accuracy and operational feasibility
Partner with culinary and purchasing teams on menu costing and inventory planning
Support post-event financial recaps, including labor analysis and variance reporting
Work closely with Culinary, Warehouse, IT, Maintenance, and Concessions teams to ensure alignment
Assist in implementing new systems, SOPs, and operational improvements (POS, inventory, ordering platforms)
Develop and refine SOPs for premium service, setup, and execution
Identify opportunities to enhance the premium experience (e.g., carts, activations, presentation upgrades)
Drive efficiencies in ordering, inventory management, and staffing models