Senior Practice Manager

American Addiction Centers•Charlotte, NC

2d•$38 - $57•Onsite

About The Position

The Senior Practice Manager oversees the daily operations of the practice, working collaboratively with a physician co-leader. This role involves managing patient scheduling and registration, insurance verification, clinical work-up, patient flow, EMR data capture, coding and charging, referral and ancillary service scheduling, and co-pay/co-insurance collection. The manager ensures compliance with regulatory standards, licensing, and accrediting agencies, as well as state and federal laws and Advocate Health policies. Key responsibilities include fostering communication with providers and staff, analyzing data to improve performance and patient satisfaction, implementing and monitoring EMR utilization for preventive medicine and disease management, recruiting and managing staff, setting mutual goals, providing performance feedback, managing resources for efficiency and cost reduction, and overseeing billing, collections, and budget processes. The role also includes performing Point-of-Care testing and ensuring compliance with relevant regulations.

Requirements

High School Diploma or GED required
Excellent written and spoken communications skills in English are required
Work requires use of telephone and sitting for prolonged periods of time.
Walking, standing, lifting bending, reaching, stooping, pushing, and pulling are required a moderate amount of the time.
May lift and carry up to 40 pounds on an intermittent basis.
Must demonstrate the ability to communicate with individuals and groups effectively.
Must possess critical thinking and ability to concentrate.
Must be able to work with high volume of activities/projects with short deadlines.
Must be able to deal with intense, emotionally charged issues.
Minimum of three years of management experience

Nice To Haves

Bachelors Degree preferred
Experience in pediatrics preferred but not required
Bachelor's Degree strongly preferred
Relevant certifications (MGMA, ACHE or the Professional Association of Health Care Office Management) are preferred
At least 1 year of experience in a medical practice (or completion of a practice manager training program), including managing the financials (billing, collection, etc.) in a medical facility environment, is desired
Bilingual in other language/s based on working location and relevant patient population is preferred.

Responsibilities

Oversees the daily operations of the practice, with the physician co-leader to include scheduling and registration of patients, verification of insurance, clinical work-up, treatment and flow of patients, capture of clinical information in the EMR, proper coding and charging of services rendered, scheduling and pre-certification of specialty referrals and ancillary services, collection of co-pays and co-insurance payments.
Ensures that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing, and accrediting agency standards and applicable state and federal laws, as well as policies and procedures as defined by Advocate Health.
Promotes effective communication dialogue with providers and staff through daily huddles, regularly scheduled staff meetings, or other means of communication.
Analyzes data with physician co-leader, using data to work collaboratively with providers, other team members, patients, and vendors to continually enhance performance, positively effecting clinical outcomes and patient satisfaction.
Demonstrates fluency in the EMR/Canopy, effectively implementing and monitoring utilization of the tool for improved preventive medicine and disease management practices. Achieves goals in Appropriate Care Measures of Quality and Meaningful Use of the EMR.
Assumes responsibility for the recruitment of qualified staff.
Works with team members on mutual goal setting, providing regular performance feedback and evaluation.
Manages practice by improving utilization of resources and maintaining practice efficiency while seeking to minimize operational costs. Assigns duties and determines staff work schedules based on competencies of available staff and patient/practice needs.
Promotes the financial viability and accomplishment of financial goals of the practice by effectively managing billing, collections, and budget processes, including proactive cost containment activities.
Performs and Maintains competency for Point-of-Care testing as assigned, waived and non-waived, ensuring compliance with Advocate Health policies and with applicable state and federal regulations.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program