Senior Practice Manager

CVS Health•Work At Home-Texas, TX

2d•$110,467 - $237,930•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This is a field based management position and required to reside in the Ft. Worth / Dallas Area. This person will manage operations of 15 clinics in this region and will be out rounding on the clinics 3 days per week (Tu-Th) and then work from home-based office other days. Additional travel (out of state) for team / leadership meetings at least on a quarterly basis. Position Summary: The Senior Practice Manager’s role is a full-time position working at least 40 hours a week. This leadership role reports to the Area Director (AD) and leads a team of NPs, PAs, and/or LVNs/LPNs in achieving clinical quality standards and business and financial objectives.2 The Senior Practice Manager will have accountability to the business performance of clinics in their assigned region as well as the clinical and professional performance of their assigned clinic team. The Senior Practice Manager role does not include the provision of direct patient care.

Requirements

Current board certification as a Family Nurse Practitioner or a Physician Assistant
Current active, unrestricted state licensure to practice as a FNP or a PA
5 years’ work experience as an Advanced Practice Nurse or a Physician Assistant
2 years’ experience managing teams
Effective communication and relationship building skills
Clinical practice knowledge
Patient care delivery and work design knowledge
Demonstrated leadership
Demonstrated Professionalism and Business skills
Personal and professional accountability
Understanding of health care financing
Strategic management
Supports the organizations professional governance structure

Responsibilities

Accountable for clinic team performance in achieving and maintaining clinical practice excellence, coding compliance, and adherence to clinic protocols and practice guidelines
Work in partnership with the Senior and Field Educators, and Senior Clinicians to ensure effective programs for provider training, education, and development
Leads inter-professional practice with internal and external physicians in support of collegial, consultative, and coordinated care delivery
Reviews clinical, educational, quality, and safety metrics, dashboards, and information to meet the organization's clinical and quality safety standards, including early identification of trends, outlier, and opportunities. Identifies strategies and implements timely and effective action plans to maintain clinical excellence at all times. (e.g., HEDIS, NPS, RVUs, etc.)
Understand, articulate, and ensure compliance with State Provider Practice Acts, State Board regulations, regulatory agency standards and policies of the organization
Works in collaboration with the organization’s quality and patient safety teams to support continuous quality improvement efforts and maintain patient safety
Continually evaluates effectiveness and identifies opportunities for operational, programs and/or system enhancements and is a key player in leading process improvement in these areas
Evaluate and assess inputs regarding clinical performance and professional practice within region and reacts in a timely manner
Accountable for effective bidirectional team and leadership communications. Assess for understanding and intervenes to reinforce messaging as needed. Consistently model the CVS MinuteClinic purpose, culture, and values through words and actions
Accountable for the Provider Experience as it relates to best practices in professional standards, performance management, employee relations, healthcare administration and management and is consistent with organizational values
Plan, implement and supervise MC services within region
Develop intervention strategies and assess outcomes consistent with continuous process improvement
Manage fiscal responsibilities to budget (payroll, travel)
Ensure appropriate use of business tools, systems, policies, and procedures in accordance with organizational standards
Works in partnership with AD and Business Operations Partners to review business metrics to identify and implement growth initiatives and operational improvements
Maintain up to date knowledge of clinical practice, patient care standards, healthcare policy, evidence-based practice, outcome measurement, patient safety, quality improvement and risk management
Provide visionary thinking on issues that impact the healthcare team
Critically analyze regional issues after review of the evidence
Utilize change theory to plan for the implementation of organizational changes
Establish mechanisms that provide for early identification and mentoring of staff with leadership potential
Create an environment that facilitates the team to initiate actions that produces results
Integrate high ethical standers and core values into everyday work activities
Ensure that providers are actively involved in decisions that involve their practice.