Senior Practice Innovation Manager

Cooley•Washington DC, DC

About The Position

Cooley is seeking a Senior Practice Innovation Manager to join the Innovation team. As a leading technology law firm, Cooley is determined to become a leader in the digital practice of law. The Practice Innovation Manager is an execution-oriented role that will drive the rollout, adoption, and success of practice-facing technologies, ensuring that lawyers not only have the best tools—but actually use them to deliver exceptional client service.

Requirements

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications.
Ability to work extended and/or weekend hours, as required.
7+ years of directly applicable experience (e.g., legal service, product delivery, change management, customer success, adoption strategy execution).
Success driving adoption of legal technology or analogous enterprise tools in a complex environment.
Advanced knowledge of the workflows and the core needs of practicing lawyers.
Strong project execution skills: structured planning, communication, stakeholder alignment, and a bias toward action.
Relentless focus on customer service and delighting users at scale.
Strong interpersonal, leadership and analytical skills.
Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
Strong prioritization, creative problem-solving, attention to detail and time management skills.
Flexible and agile, ability to reprioritize with changes in the business.
High initiative, accountability, and ownership mindset; thrives in a fast-moving environment.

Nice To Haves

Bachelor’s degree
Advanced degree in related disciplines
Experience with law firm enterprise and practice-specific technologies, including AI products, contract analysis tools, transaction management products and external research databases.
Supervisory experience

Responsibilities

Develop and run a structured, data-driven innovation adoption framework that consistently drives engagement, measurable value, and efficiency across practice groups.
Plan, manage, and execute innovation pilots, product launches, and go-to-market rollouts, including communications, collateral creation, success metrics, and user feedback loops.
Partner closely with legal tech vendors and internal teams to ensure tools are configured for our lawyers and clients’ legal workflows.
Work hand-in-hand with Strategy, Innovation Counsel, and other teams to incubate ideas and scale winning solutions.
Evangelize new products and features through digital resources, short-form video, demos, office hours, and scalable training experiences.
Communicate with lawyers the relevant practice-facing products available to them, and guide them to the most appropriate solution.
Develop compelling case studies and success stories to articulate ROI and adoption wins, partnering with marketing and communications.
Serve as direct supervisor and mentor to direct reports.
Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies.
Manage staffing coverage, review and process time logs/time off requests.
Support business professionals professional development and continued educational opportunities.
In collaboration with immediate supervisor and CN HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events.
All other duties as assigned or required.