Senior Portfolio Manager

Medcan•Toronto, ON

1d•CA$98,316 - CA$135,184•Hybrid

About The Position

Medcan is a global leader in proactive and primary care, helping clients live their longest, healthiest, most vibrant lives. Our Membership business - spanning Year-Round Care (YRC), Dedicated Care (DC), and M Care - is a high-growth subscription portfolio at the core of what makes Medcan distinct. We are looking for a Senior Portfolio Manager, Memberships to own the P&L performance and client experience strategy for this portfolio. This is not a coordination role. This is a role for someone who sees a growth target and builds the plan to hit it: someone who interrogates data, spots the levers, and rallies the people to move. You will report directly to the VP, Memberships & Market Expansion and operate as the strategic engine behind membership revenue, retention, engagement, and pricing across B2C, B2B, and B2B2C channels.

Requirements

8-12 years of experience in product management, growth strategy, category management, or brand management within a recurring revenue or membership business.
Deep fluency in subscription economics: cohort analysis, churn modelling, LTV, ARPU, and retention curves are your native language.
A track record of building and executing growth plans, not just contributing to them. You have owned a number and figured out how to hit it.
Strong analytical instincts: you model out the data, ask hard questions of it, and turn findings into clear, structured business cases and investment recommendations.
Practical adoption of AI tools: you proactively use AI to accelerate analysis, surface insights faster, and improve the quality of your decisions.
Cross-functional influence: you know how to build a coalition, earn buy-in without authority, and keep stakeholders aligned on a shared goal.
Excellent written and verbal communication skills, including the ability to frame a problem, build a business case, and present a recommendation that makes action easy.

Nice To Haves

Background in telecom, loyalty programs, financial services, consumer health, or premium wellness is strongly preferred.
Healthcare experience is a plus, not a requirement.
Care about the client's experience as much as the revenue number.
Get energized by ambitious targets and treat gaps between current state and goal as puzzles to solve.
Are deeply curious: you read the data before you are asked to, you pull the thread, and you do not wait to be told what matters.
Can hold both the strategic view and the executional detail without dropping either.
Know when to go deep alone and when to bring your leader in; you ask for what you need in a way that makes action easy.

Responsibilities

Own the membership revenue plan: analyze performance trends across tiers, segments, and cohorts to identify growth opportunities and diagnose risks early.
Build and maintain a clear view of the revenue bridge: model new sales, retention, pricing, and mix - and develop prioritized initiatives to close gaps against targets.
Translate analysis into structured business cases and investment decisions: frame the opportunity, size the impact, identify the resources required, and make it easy for stakeholders and leadership to act.
Surface channel-specific opportunities: across B2C, employer-funded (B2B), and B2B2C segments; align and mobilize sales, marketing, and account management teams through coordinated plans around high-impact tactics.
Partner with Operations and FP&A: ensure the resource plan and financial model reflect budget/forecast assumptions enable client obsession and profitable growth.
Own the membership product strategy: define and maintain a clear value proposition for each tier grounded in client insight and differentiated in the market.
Keep the portfolio competitive and fresh: maintain an active view of direct competitors and aspirational global benchmarks; regularly assess value and differentiation for each tier; recommend and prioritize evolution where warranted.
Drive the product roadmap: translate strategy into a prioritized set of enhancements, innovations, and partnership opportunities, balancing client value, commercial impact, and operational feasibility.
Lead the membership narrative: work with marketing and sales to ensure the membership story is told consistently and compellingly across every channel and touchpoint.
Align stakeholders on priorities: bring together clinical, operations, marketing, and sales teams to sequence trade-offs and drive go-to-market execution on new and enhanced offerings.
Deeply understand moments that matter to drive client satisfaction: leverage utilization data, CSAT, cohort trends, and qualitative feedback to build a current and actionable picture of where members are engaged or at risk.
Design a cohesive client journey: in partnership with clinical / innovation, operations, retention, and marketing teams, map and continuously improve the end-to-end member experience - from onboarding through to long-term engagement - so that every touchpoint reinforces the value of membership.
Represent the client's voice: bring member insight into cross-functional forums and ensure commercial and product decisions are grounded in a genuine understanding of what clients value.
Develop and evolve pricing architecture: develop strategies across tiers to grow average revenue per user (ARPU) through tier design, value alignment, and smart packaging.
Lead offer strategy: design and refine the bundling, packaging, and promotional constructs that make membership more compelling at point of consideration and throughout the client lifecycle.
Use insight to inform decisions: apply market benchmarks, cohort analysis, and client willingness-to-pay signals to develop pricing and offer recommendations that are both competitive and commercially sound.
Partner on modelling and communication: work with Finance on impact modelling and with Sales and Marketing on the positioning and rollout of pricing and offer changes.