Senior Police Telecommunicator

University of Texas M.D. Anderson•Houston, TX

42d•Onsite

About The Position

The primary function of a Senior Police Telecommunicator in the University of Texas Police Department at Houston is to coordinate and record security and technical support activities. The Senior Police Telecommunicator dispatches and manages non-emergency calls, and ensures prompt security officer/technician response to requests for services or assistance. Processes incoming emergency (9-1-1) requests for police services, Code Blue alarms, and security alarm response. Performs data entry into the Computer Aided Dispatch (CAD) system, to provide emergency or crime data and information to safeguard the responding law enforcement officers, security personnel, and the public. Performs multiple tasks concurrently while working in an intense and fast paced environment and maintaining a professional, poised, positive, and calming demeanor.

Requirements

High school diploma or equivalent.
Two years experience in emergency management or public safety communications.
Must successfully complete the Public Safety Telecommunication (PST) Test obtained from the International Personnel Management Association and administered by the Police Department.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening.
The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

Nice To Haves

Basic Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) Telecommunications Operator certification.

Responsibilities

Emergency and Service Calls Answers emergency telephone calls for police events and service calls, and remains engaged with the caller until it is safe to disconnect.
Enters service calls and premise information into a Computer Aided Dispatch (CAD) system and/or national, state and local criminal data bases.
Alarm Alerts and Notifications Monitors, acknowledges and processes CCURE alarm alerts, as well as South Campus fire alarms and ensures a proper law enforcement or emergency response.
Initiates the Records Management System (RMS) process, by assigning report numbers to an event and ensuring proper administrative information is captured in the CAD.
Monitors CCTV during special events and for police related activity and forwards the information to a designated public safety dispatch station to ensure a proper law enforcement response.
Initiates departmental mass notifications during emergency events and coordinates activities with Monitoring Services during hurricane or long term emergencies, as well as monitoring weather and other appropriate conditions during crisis and catastrophic events.
Performs monitoring services functions for The University of Texas Health Science Center at Houston.
Coordinates and guides security personnel and/or technicians as assigned.
Provides guidance and support for the Police Telecommunicator personnel.
Emergency recall and/or may be required to remain onsite or work extended hours during man-made or natural disasters and unusual occurrences on campus.
Other Duties as Assigned