Telecommunicator

Brazoria County

4d•$25 - $26

About The Position

Under general supervision, performs law enforcement and emergency communications work serving as the primary contact for the public, agency officers, and other local, state, and federal law enforcement assets who request assistance and information. Operates complex telephone, radio, and electronic data communication systems. Example of Duties ESSENTIAL FUNCTIONS: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: Carry out the Sheriff's Mission and Vision and adhere to the Office's core values; Trust, Service, Community ; Cultivates high morale and a Team culture within the Communications Unit; Performs all services at a high-level and is customer-service oriented; Serves primarily as a call taker by receiving and answering emergency and non-emergency inbound phone calls and texts from the public regarding risks to life and safety, and property. Transmits, receives, and relays official information using established agency communications equipment to agency officers and law enforcement agency officials. Updates and maintains the national Crime Information Center/Texas Crime Information Center (NCIC/TCIC) databases by entering, modifying, deleting, and confirming data for wanted persons, threats to peace officers, and weapons files. Provides communication link between agency officers and other law enforcement agencies and serves as the primary communications link during disasters, civil disturbances, and other serious incidents using radio, telephone, electronic, and mobile in-car communications. Provides intelligence information in support of local, state, and national security, to law enforcement officials and the public through criminal activity reports, criminal and traffic warrants, driver's license and vehicle registrations information, Amber alerts, criminal records, public assistance, and information on the status of persons apprehended. Maintains close contact with field units by communicating with agency employees, other law enforcement and criminal justice agencies, emergency service providers, and the general public to obtain and disseminate information in a timely, accurate manner. Monitors auditory and visual alarm devices to control access to and ensure the security of evidence and property. Prepares and updates reports, memoranda, logs, and correspondence that accurately document law enforcement communication, using appropriate agency policies and procedures. Performs other such duties as are necessary for the efficient operation of the Communication's Unit and other Teams, Units, Divisions, and Agencies that we provide service to;

Requirements

Knowledge of emergency communications systems, including radio, computer aided dispatch, telephone, electronic, and mobile in-car communications
Knowledge of state and federal Criminal Justices Information Systems (CJIS) as well as the rules and regulations governing appropriate use and protection of CJIS information.
Ability to calmly and effectively communicate and obtain information from people experiencing a mental or emotional crisis, and to provide guidance to others
Ability to make appropriate decisions under stress
Ability to deal with situations of extreme stress and danger.
Ability to input data into appropriate systems accurately
High School graduate, GED or Equivalent
Valid Texas Driver's License
TCOLE Telecommunications License (Must obtain within 1 year of selection)
Basic TCO Field Training Qualification, or equivalent (Must complete within 9 months of selection)
Advanced TCO Field Training Qualification, or equivalent (Must complete within 2 years of selection)

Responsibilities

Serves primarily as a call taker by receiving and answering emergency and non-emergency inbound phone calls and texts from the public regarding risks to life and safety, and property.
Transmits, receives, and relays official information using established agency communications equipment to agency officers and law enforcement agency officials.
Updates and maintains the national Crime Information Center/Texas Crime Information Center (NCIC/TCIC) databases by entering, modifying, deleting, and confirming data for wanted persons, threats to peace officers, and weapons files.
Provides communication link between agency officers and other law enforcement agencies and serves as the primary communications link during disasters, civil disturbances, and other serious incidents using radio, telephone, electronic, and mobile in-car communications.
Provides intelligence information in support of local, state, and national security, to law enforcement officials and the public through criminal activity reports, criminal and traffic warrants, driver's license and vehicle registrations information, Amber alerts, criminal records, public assistance, and information on the status of persons apprehended.
Maintains close contact with field units by communicating with agency employees, other law enforcement and criminal justice agencies, emergency service providers, and the general public to obtain and disseminate information in a timely, accurate manner.
Monitors auditory and visual alarm devices to control access to and ensure the security of evidence and property.
Prepares and updates reports, memoranda, logs, and correspondence that accurately document law enforcement communication, using appropriate agency policies and procedures.
Performs other such duties as are necessary for the efficient operation of the Communication's Unit and other Teams, Units, Divisions, and Agencies that we provide service to

Benefits

Government Pension through TCDRS with 7% fixed interest and a county match of 2:1 at retirement
we do not pay into Social Security but instead contribute to a 457 Deferred Compensation Plan as an additional savings for retirement (AUL)
Excellent medical/dental insurance (Aetna) for employees and dependent coverage rates
Free employee health clinic and free tele-health services
Section 125 Cafeteria Plans including- Aflac, Humana and others
free LTD
free Life Insurance coverage up to $200 (age reduction)
with AD&D
Employee Assistance Program for all employees and any member of household
14 paid holidays, vacation and sick benefits
At retirement, a free paid up $50K Life Insurance policy
a 401h retiree medical reimbursement plan
free access to our employee health clinic