Telecommunicator Trainee

Dauphin County•Harrisburg, PA

3d•$21•Onsite

About The Position

Dauphin County Emergency Management Agency is currently accepting applications for the full-time , varied shift position of 911 Telecommunicator Trainee . This position starts at $20.91 per hour. An employee in this position receives and dispatches 911, emergency and non-emergency calls from the public, fire and ambulance personnel, equipment and services. He/she receives and directs telephone, radio and data communications, collecting pertinent information and dispatching units using radio and computer-aided dispatch system; determines priority, nature and location of emergency and non-emergency calls and status of units on and off assignment; maintains complete and accurate records, logs and reports on calls for a variety of services; operates a variety of teletype, computer, and radio equipment, monitors equipment for correct functioning, making record checks, computer entries, confirming and updating status of warrants; provides emergency medical, fire, and police pre-arrival and/or post-dispatch instructions; operates various types of communications equipment in a calm and competent manner including digital encoding alarm or units/personnel and a Telecommunications Device for the Deaf (TDD). The employee in this position is responsible for working varied shifts. ESSENTIAL FUNCTIONS OF JOB: Receives oral and written instruction (in class and on-the-job) in equipment capability and operations; call-taking techniques, and inter-personal communications (including management of multiple emergency; discernment and accommodation of duress; listening and questioning skills; categorization of problems; and identification of appropriate local and/or regional emergency providers. Demonstrates mandated competencies, in practice scenarios and on-duty. Staffs “Enhanced 911” position assigned by Shift Manager/OIC; employs Modular Automatic Number Identification (ANI)/Automatic Location Identification (ALI) Retrieval System and Telephone System to Identify, prioritize, and route incoming and outgoing calls. Employs appropriate functions/commands of Geographic Information System (GIS), sighting emergencies and correlating agency response zones. Carries out pertinent functions/commands of Computer-Assisted Dispatch (CAD). Obtains certification in Emergency Medical Dispatch, Emergency Fire Dispatch and Emergency Police Dispatch courses. Obtains CPR certification. Receives and process requests for emergency services in accordance with NAED. Receives and processes calls in languages other than English, employing the current telephone system conferencing and Language Line, retaining responsibility for courteous, accurate receipt, recording, and transmitting of information to CAD. Receives and process emergency and non-emergency TTY calls, employing established shorthand and protocols, and transfer information to CAD. Identifies calls/incidents involving presence/proximity of hazardous materials; processing pertinent information in CAD as well as forwarding information to the Shift Manager/OIC. Performs related tasks in accordance with adopted SOG’s and other established procedures. OTHER DUTIES OF JOB: Performs other job-related duties as required.

Requirements

Graduation from high school or an accredited equivalency program.
Attainment of verified (by valid, County-administered examination) typewriting/data entry rating of 25 words-per-minute (25 WPM).
Successful completion of pre-ECC operational training.
Excellent analytical and problem-solving skills.
Excellent communication (written, oral, interpersonal) and organizational skills.
Ability to handle sensitive information with the highest degree of integrity and confidentiality.

Responsibilities

Receives oral and written instruction (in class and on-the-job) in equipment capability and operations; call-taking techniques, and inter-personal communications (including management of multiple emergency; discernment and accommodation of duress; listening and questioning skills; categorization of problems; and identification of appropriate local and/or regional emergency providers.
Demonstrates mandated competencies, in practice scenarios and on-duty.
Staffs “Enhanced 911” position assigned by Shift Manager/OIC; employs Modular Automatic Number Identification (ANI)/Automatic Location Identification (ALI) Retrieval System and Telephone System to Identify, prioritize, and route incoming and outgoing calls.
Employs appropriate functions/commands of Geographic Information System (GIS), sighting emergencies and correlating agency response zones.
Carries out pertinent functions/commands of Computer-Assisted Dispatch (CAD).
Obtains certification in Emergency Medical Dispatch, Emergency Fire Dispatch and Emergency Police Dispatch courses.
Obtains CPR certification.
Receives and process requests for emergency services in accordance with NAED.
Receives and processes calls in languages other than English, employing the current telephone system conferencing and Language Line, retaining responsibility for courteous, accurate receipt, recording, and transmitting of information to CAD.
Receives and process emergency and non-emergency TTY calls, employing established shorthand and protocols, and transfer information to CAD.
Identifies calls/incidents involving presence/proximity of hazardous materials; processing pertinent information in CAD as well as forwarding information to the Shift Manager/OIC.
Performs related tasks in accordance with adopted SOG’s and other established procedures.
Performs other job-related duties as required.