Telecommunicator

County of Wake, NC•Raleigh, NC

1d•$25 - $28•Onsite

About The Position

Are you a problem solver who thrives in fast-paced environments? Do you have a knack for clear communication and helping others? If you answered 'YES', we want you to be the next essential part of our team! The Wake County Sherriff's Office is seeking candidates for our Telecommunicator role to ensure the safety and well being of the citizens and visitors to Wake County. Be the voice that connects! About Our Team With a wide array of services, Wake County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow, and play. Wake County Government employs approximately 4400 employees and approximately 1000 of those are employed by the Sheriff’s Office that provides law enforcement services throughout the community. With over 850 square miles of area and 1.1 million residents, Wake County Sheriff’s Office is the primary law enforcement agency for those in the unincorporated areas of the County. For more information about the Wake County Sheriff’s Office, visit www.wake.gov/sheriff. About This Position Location: Public Safety Center Raleigh, NC 27601 Employment Type: Regular Work Schedule: Days, nights, holidays and weekends Hiring Range: 25.07 - 28.13 Market Range: 25.07 - 31.18 Please include ALL prior work experience on your application and resume.

Requirements

Achieve a passing score on the WCSO pre-employment screening and skills assessment exam for Telecommunicators
Must be eligible for appointment as a North Carolina Justice Officer – Telecommunicator pursuant to 12 NCAC 10B.0301
Be a citizen of the United States
Be at least 18 years of age
Be a high school graduate or equivalent as defined in 12 NCAC 10B.0302
Be able to complete required medical and psychological examination, drug screening and background investigation
Not have been convicted by any local, state, federal, or military court of a felony or other convictions as defined in 12 NCAC 10B.0307
Currently possess or be able to obtain credential from the NC Sheriff’s Education & Training Standards Commission as an NC Telecommunicator through successful completion of Basic Telecommunicator Certification Course (TCC). Candidates not holding a current TCC certification from NCSETS will be required to obtain this certification upon hire (12 NCAC 10B.1302).
Please include ALL prior work experience on your application and resume.

Nice To Haves

Experience in emergency communications or a 911 related role
NC Telecommunicator Credential Sheriffs Education and Training Standards Commission within 180 days
NCIC/DCI Module 1 Certification NCSBI Division of Criminal Information – General Inquires within 120 days
NCIC/DCI Module 2 Certification NCSBI Division of Criminal Information – Criminal Histories within 120 days
NCIC/DCI Module 3 Certification NCSBI Division of Criminal Information – Transactions within 120 days
NCIC/DCI Module 6 Certification NCSBI Division of Criminal Information – Protection Orders within 120 days

Responsibilities

Operate dispatching equipment to receive and transmit emergency and non-emergency calls
Communicate with other law enforcement agencies
Answer incoming emergency and non-emergency calls
Dispatch requests for services
Ensure that all calls are dispatched in a timely manner, and that information and addresses are correct
Prioritize incidents to determine urgency
Operate a multi-channel computer-based radio system
Receive and prioritize incoming telephone calls
Perform data entry into a Computer-Aided Dispatch (CAD) System
Communicate effectively with the public, co-workers and other law enforcement agencies
Maintain records and files generated from the North Carolina State Bureau of Investigation Criminal Information Section and Identification Section in compliance with state and federal regulations
Perform other duties as assigned