Telecommunicator

City of Concord • Concord, CA

44d

About The Position

The purpose of this position is to receive and prioritize emergency and non-emergency police, fire and after hour utility requests while providing support to both callers and responders. Please note this position requires the ability to work a 12-hour rotational shift that includes both day (06:45 a.m. to 07:00 p.m.) and night (06:45 p.m. to 7 a.m.) hours, including every other weekend shift requirement and some occasional U.S. recognized holiday shift commitments. PLEASE NOTE: This schedule subject to change based on internal and external needs to ensure continuity of operations within the department

Requirements

• Customer service principles
• Modern office equipment
• Applicable local, state and federal laws, rules, and regulations
• Valid North Carolina Driver's License
• Possession or ability to obtain Division of Criminal Information (DCI) Certification within one hundred-twenty (120) days from date of hire. Failure to obtain within 120 days from date of hire may result in termination.
• Possession or ability to obtain Sheriff Standards Certification within twelve (12) months from date of hire.. Failure to obtain within 12 months from hire date may result in termination.
• Applicants must meet the City criteria for an acceptable driving record.
• fine dexterity, sitting, handling, vision, hearing, twisting, talking.
• Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.
• Providing customer service
• Keyboarding
• Remaining calm in stressful situations
• Maintaining confidentiality
• Prioritizing work and performing multiple tasks
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Responsibilities

• Dispatches police, fire, and after-hours public works personnel for service while monitoring multiple radio channels and calls.
• Processes emergency and non-emergency calls determining the proper response and priority based upon the provided information, enters information into database accurately and quickly fulfills the requests of emergency service departments.
• Maintains records, files, and logs; enters a variety of information into databases and/or spreadsheets; prepares related reports.
• Operates a variety of communications systems and platforms to facilitate effective information sharing across multiple channels.
• Demonstrates the ability to make quick, accurate decisions under pressure while maintaining professionalism and composure in high-stress situations.
• Performs other similar duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed