Senior Platform Software Engineer

Oracle•Nashville, TN

1d•$92,500 - $209,500

About The Position

Own moderately complex components within the AI Platform team and Console AI service, developing secure, scalable, robust AI agents that deliver high quality and low latency. Collaborate with Science, Product, and Engineering teams to improve agent quality. Perform deep debugging across a defined set of distributed services and deliver fixes that protect downstream consumers and preserve upgrade paths. Analyze usage, performance, and latency across assigned platform features to identify and implement improvements. Create and maintain team documentation, code samples, and adoption guidance.

Requirements

Own moderately complex components within the AI Platform team and Console AI service.
Develop secure, scalable, robust AI agents that deliver high quality and low latency.
Collaborate with Science, Product, and Engineering teams to improve agent quality.
Perform deep debugging across a defined set of distributed services.
Deliver fixes that protect downstream consumers and preserve upgrade paths.
Analyze usage, performance, and latency across assigned platform features to identify and implement improvements.
Create and maintain team documentation, code samples, and adoption guidance.
Develop working knowledge of software architecture decisions and best practices.
Exercise judgment and discretion to ensure code quality and adherence to broad acceptance criteria during development.
Keep up to date with industry best practices and apply them to software development processes.
Implement secure coding practices to prevent security vulnerabilities.
Exercise judgment and discretion to drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
Independently manage work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements.
Proactively prioritize work and adapt to resource or timeline shifts, suggesting adjustments to maintain project efficiency.
Collaborate across teams to align on expectations and achieve shared objectives.
Build and maintain a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships.
Actively listen to diverse perspectives and ask questions to ensure understanding of others.
Independently identify and address standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate.
Analyze data and/or information from multiple sources to troubleshoot standard and non-standard errors.
Contribute to knowledge sharing and best practices.
Embrace continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices.
Seek out and leverage feedback and training to improve skills.
Contribute to a culture of continuous learning and knowledge sharing with team members.
Develop ideas and recommend updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.
Seek input from team members on alternative approaches and methods for improving work.

Responsibilities

Own a bounded platform component (service module) and evolve its contracts for multi-tenant use.
Perform deep debugging across a limited-service graph; drive compatibility-safe remediation plans.
Implement targeted resilience/capacity patterns and document adoption guidance for team consumers.
Design software solutions and analyze and help identify requirements to achieve business and operational goals, independently.
Adhere to and suggest improvements to all phases of the software development lifecycle.
Utilize working knowledge to develop new software features and enhancements following design specifications and develop documents to clarify software design and code.
Lead code reviews in designated areas to help drive improvements.
Conduct debugging and troubleshooting to identify and fix moderately complex software issues. Develop fixes for identified issues.
Implement software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, ensuring review by manager and/or lead throughout the process.
Exercise judgment and discretion to conduct performance profiling and optimization of coding.
Troubleshoot and resolve moderately complex issues related to application programming interface (API) functionality and integration.
Implement moderately complex API versioning, lifecycle, and interoperability strategies.
Design and develop software, systems, and services aligned to pre-defined system architecture.
Develop working knowledge of software architecture decisions and best practices.
Collaborate with team leads to review work to ensure alignment with software architecture.
Implement moderately complex performance optimization and scalability strategies in software design.
Collaborate within and beyond immediate team to understand customer issues and align solutions.
Provide technical guidance and support to customers regarding customer-reported issues, independently.
Coach, mentor, and guide others to advocate for customers' interests and suggest product enhancements based on feedback.
Influence team to ensure customer satisfaction through timely resolution of issues and effective communication.
Implement customer issue and/or defect handling and training processes, independently.
Investigate and troubleshoot complex product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).
Collaborate with the team to establish and follow development practices and coding standards.
Exercise judgment and discretion to ensure code quality and adherence to broad acceptance criteria during development.
Keep up to date with industry best practices and apply them to software development processes.
Implement secure coding practices to prevent security vulnerabilities.
Perform periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).
Exercise judgment and discretion to drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
Independently manage work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. Proactively prioritize work and adapt to resource or timeline shifts, suggesting adjustments to maintain project efficiency.
Collaborate across teams to align on expectations and achieve shared objectives. Build and maintain a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. Actively listen to diverse perspectives and ask questions to ensure understanding of others.
Independently identify and address standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate. Analyze data and/or information from multiple sources to troubleshoot standard and non-standard errors. Contribute to knowledge sharing and best practices.
Embrace continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices. Seek out and leverage feedback and training to improve skills. Contribute to a culture of continuous learning and knowledge sharing with team members.
Develop ideas and recommend updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Seek input from team members on alternative approaches and methods for improving work.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance