Senior Platform Manager, Payment Platform Accounts

Airbnb

7h•$179,000 - $207,000•Remote

About The Position

Airbnb is looking for people who know and use Airbnb and believe in what we’re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible. The Platform team plays the role of conductor, leveraging AI prototyping to bring together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers define and execute roadmaps for their product areas, translating organizational priorities into clear plans, requirements, and measurable outcomes. We are building foundational platform capabilities that require expertise and experience with digital wallets and identity services, and how they interact with payment services for our guests and hosts across the world. The Senior Platform Manager, Accounts will help shape the product vision, strategy, and roadmap for the Payment Accounts area, and lead execution of cross-functional initiatives with partner teams across Payments, Trust, Guest & Host, and Compliance. This is a highly strategic role with a mandate to define and build new platform capabilities and initiatives from the ground up. You will own how this platform scales to many different guest and host use cases, and support business outcomes on guest and host services. You will partner with a cross-functional team of engineers, designers, data scientists, marketplace businesses and operations to build and scale these capabilities. You will also work closely with external enterprise partners and identity stakeholders to deeply understand their needs and ensure the products we build drive real business impact.

Requirements

7+ years of experience building payment platforms or fintech products in a product management role, with a track record of owning strategy, roadmap, and execution
Demonstrated experience building enterprise or B2B2C products for large marketplaces, including deep understanding of identity workflows, compliance requirements, and fraud & losses.
Experience building or managing API-based products and developer-facing platforms, with the ability to engage credibly with engineering teams and external developer partners
Experience contributing to products that serve users across multiple geographies, currencies, or regulatory environments
Ability to define a clear product area strategy, success criteria, and roadmap, and align cross-functional partners around priorities and tradeoffs
Exceptional prioritization and decision-making skills: given competing needs and limited resources, able to make clear tradeoffs and communicate rationale to stakeholders at all levels
Ability to build strong partnerships inside and outside the Product organization, including with operations, compliance, finance, legal, and external enterprise customers

Nice To Haves

Technical background: domain experience in multi-rail payment processing & operations is a strong plus.
Experience with payments and risk losses
Experience scaling digital wallets and identity services
Experience at a consumer marketplace or two-sided platform with both B2B and B2C product surface areas
Experience with AI prototypes in the product development process.
Demonstrated ability to successfully scale products from 0>1, including building new product areas in ambiguous environments

Responsibilities

Account Foundations ownership, owning payments requirements with Trust, Guest & Host, and Compliance teams at Airbnb, and executing on logical account structures + external account orchestration in support of payments use cases.
Partner on account receivables and loss-reduction initiatives where Payment Accounts capabilities can improve user experience, operational clarity, or risk outcomes.
Evaluation of account-related user data required to understand evolving behaviors and needs related to payment activity and management. Data signals related to payment preferences help deepen the passport profile (identity graph) associated with all users on the marketplace. These signals may also assist in reducing false positive risk and compliance actions as well.
Resolution of account frictions and compliance information. Ongoing transparency and management of various business related information and points of contact to reduce downstream friction or unnecessary account restrictions. This would also be an area to manage account access among several different users with access to data, actions, and payment methods.