Senior Platform Engineering Manager

Spring Financial Inc.•Vancouver, BC

4d•CA$110,000 - CA$125,000•Hybrid

About The Position

Spring Financial is a Canadian Fintech on a mission to improve the financial health of everyday Canadians. We are building the products, the platform, and now the AI-native operating model that will let us do it at a scale few lenders can match. Spring is rebuilding how a modern lender runs, and we are building it AI-native from the ground up. We are looking for a Senior Platform Engineering Manager to lead that transformation. This is not a role where you keep the lights on. It is a role where you decide what the lights are, and you get to build an operating model that most companies are still only talking about. You will lead the team that owns everything Spring runs on, from the product platform that ships to millions of dollars in loans, to the identity, networks, and systems every Spring employee depends on to do their work. Your mandate is to make all of it AI-native: a platform operated by engineers and AI agents working together, where agents provision infrastructure, catch and fix problems, and help employees directly, all under governance you design. Few engineering leaders get a canvas this large or a mandate this clear. If you are the kind of leader who sees AI as a step-change in how infrastructure and IT get built and run, and you want the authority and the team to prove it at scale, this is your opportunity to lead from the front.

Requirements

High-Velocity Execution: Proven ability to thrive in an intensely fast-paced environment. You are highly driven, adaptable, and completely willing and able to match the intensive working hours of Senior Leadership to drive the product's success.
Product & Program Leadership: Demonstrated ability to manage product roadmaps, lead cross-functional initiatives, run quarterly planning cycles, and translate ambiguity into structured outcomes.
Domain Aptitude: Strong decision-making and prioritization skills, ideally with an understanding of consumer finance, alternative lending, or fintech products.
Technical Fluency: Understanding of technical systems and product architecture at a conceptual level. You should be able to explain how a feature delivers value and how it’s technically implemented.
AI Curiosity: Strong initiative around using AI tools to support product discovery, customer understanding, and workflow acceleration.

Responsibilities

Lead the combined platform and systems engineering function, managing both engineers and managers, including the Systems Engineering Manager who owns corporate IT and the help desk.
Own the AI-native strategy: direct investment in AI agents for provisioning, incident remediation, and employee support, and hold the governance that makes them safe.
Own the reliability, security, and cost of both the product platform and the corporate technology environment, including CI/CD pipeline health, deployment safety, and monitoring coverage.
Define and evolve platform, reliability, and corporate-technology strategy with cross-functional stakeholders.
Drive execution through mechanisms such as SLOs, change management, access reviews, vendor management, hardware refresh cadence, and on-call practices.
Ensure engineering excellence through architecture reviews, code and configuration reviews, and well-maintained operational and support playbooks.
Extend identity, least-privilege access, and audit discipline across employees, workloads, and agents.
Set strategic direction for the help desk, including the agentic support path, service levels, tooling, and the engineering relationship behind it.
Mentor managers and senior engineers, and own succession planning across the function.
Contribute to org-level initiatives such as hiring strategy, leveling calibration, vendor consolidation, and cross-team models.