Sr. Platform Engineer (Remote - US)

TixTrack • New York, NY

8d • $145,000 - $165,000 • Remote

About The Position

At TixTrack, we are seeking a Senior Platform Engineer to join our growing team. This role is crucial in building and enhancing our platform, which supports our clients by creating superior ticketing solutions for performing arts and cultural institutions. The platform is designed to handle large traffic spikes, such as those associated with major Broadway events. The Platform Engineering team focuses on building systems, tooling, and operational standards that enable product teams to deliver software safely, frequently, and independently. The Senior Platform Engineer will contribute to the design, scalability, reliability, and operational excellence of our platform infrastructure and core services. This role involves close collaboration with Engineering, Product, and Cybersecurity to architect and evolve systems for a highly available, secure, and resilient multi-tenant SaaS environment. As a senior individual contributor, you will apply advanced reliability and systems engineering principles, influence architectural decisions, and contribute to long-term platform strategy, balancing speed of delivery with operational maturity.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 6+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, Infrastructure Engineering, or related roles within a SaaS environment.
• Demonstrated experience designing and supporting highly available, production-grade cloud infrastructure.
• Deep experience with cloud platforms (Azure preferred), networking, and distributed systems architecture.
• Strong experience with infrastructure as code, automation frameworks, and CI/CD pipeline design.
• Experience supporting multi-tenant SaaS systems with high availability, uptime, and performance requirements.
• Experience with containerization and orchestration technologies (e.g., Kubernetes).
• Experience leading complex technical initiatives or serving as a senior technical advisor across engineering teams.
• Strong systems-thinking and architectural judgment, with the ability to design scalable, resilient solutions.
• Advanced troubleshooting and root cause analysis skills across distributed systems.
• Ability to influence technical direction without direct authority.
• Strong written and verbal communication skills, including the ability to document architecture decisions and operational processes.
• Ability to balance long-term platform strategy with short-term business priorities.
• High level of ownership, accountability, and attention to detail.
• Ability to work independently while collaborating effectively across Engineering, Product, and Cybersecurity teams.
• Commitment to operational excellence and continuous improvement.

Nice To Haves

• Hands-on production cloud infrastructure experience within distributed systems. Azure preferred; AWS/GCP welcome.
• Rolled out agents and AI powered workflows in an engineering organization. Ability to speak to how adoption was measured and evolved.
• Consider production observability in every conversation about performance. Seek to measure & collect data.
• Customer-service mindset toward the engineers served. Paving roads, not gatekeeping. Reasoning about cost/speed/safety tradeoffs out loud.

Responsibilities

• Design, implementation, and evolution of reliable, scalable platform infrastructure supporting our SaaS products and APIs.
• Partner with Engineering teams to evolve platform architecture over time, supporting safe system decomposition, scalable service boundaries, expand-and-contract migrations, versioning and deprecation lifecycles, and fleet-wide upgrades.
• Architect and maintain infrastructure-as-code frameworks and automation standards to ensure consistency and repeatability across environments.
• Establish observability as a default platform capability by ensuring standardized metrics, logs, traces, alerting, and dashboards are automatically available for new services, and continuously refine these practices to proactively detect and resolve system issues.
• Own and improve incident response frameworks, root cause analysis processes, and post-incident reviews, driving systemic improvements.
• Define and guide service level objectives (SLOs), service level indicators (SLIs), and error budgets to support reliability-driven decision-making.
• Partner with Engineering teams to embed reliability, operability, and scalability considerations into system architecture and deployment workflows.
• Lead improvements to CI/CD pipelines, progressive delivery practices (canary releases, blue/green deployments, and feature flags) and platform tooling to increase developer velocity and make frequent deployments routine and low-risk.
• Drive capacity planning, performance optimization, and scaling strategies to ensure platform readiness for growth and peak usage.
• Collaborate with Security and Engineering leadership to ensure platform resilience, data protection, and compliance best practices are embedded in infrastructure design.
• Provide technical leadership and mentorship to engineers across teams, influencing platform standards and architectural best practices.
• Contribute to documentation, operational standards, and runbooks to ensure consistency and knowledge sharing.
• Participate in on-call rotations and provide production support as needed to maintain system uptime and reliability.

Benefits

• Base annual salary range of $145,000 - $165,000, commensurate with experience.
• Eligibility for annual bonus based on performance and company success
• 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)
• Company-paid life insurance
• Traditional and Roth 401k plans
• Paid parental leave
• Learning & development opportunities with company reimbursement for eligible educational expenses
• Working abroad opportunities
• Volunteer days off
• Flexible scheduling
• Up to $300 reimbursement for initial equipment to set up hybrid work environment
• Generous PTO and holiday schedule
• Remote work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree