Senior PIV Support Specialist

TDEC•Burlington, MA

2d•Onsite

About The Position

We are seeking an experienced Senior PIV Support Specialist to support FAA Personnel Security operations and identity credentialing services. This role is responsible for identity proofing, credential issuance, PIV card diagnostics, applicant support, and compliance with federal security standards and FAA security requirements. The ideal candidate will have extensive experience with PIV provisioning systems, identity verification processes, and customer-facing security operations in high-security environments.

Requirements

Minimum of 10 years of related experience
At least 1 year of hands-on PIV card diagnostics experience
Experience with PIV provisioning software
Strong knowledge of PIV card diagnostics
Proficiency with Microsoft Office Suite (including Outlook)
Proficiency with Web-based applications and computer systems
Excellent verbal and written communication skills
Strong customer service and conflict resolution abilities
Highly organized, detail-oriented, and capable of meeting strict deadlines
Willingness to undergo an FAA background investigation
Willingness to complete SF-85P – Questionnaire for Public Trust
Willingness to complete FD-258 – FBI Fingerprint Card
Willingness to complete DOT Form 1631 – Disclosure and Authorization Pertaining to Consumer Reports Pursuant to the Fair Credit Reporting Act

Nice To Haves

Personnel supporting classified ASH functions or facilities may also be required to complete SF-86 – National Security Clearance Documentation

Responsibilities

Conduct identity proofing by verifying and documenting acceptable identity source documents
Review and validate DOT Form 1681 for accuracy and authorized FAA sponsor signatures
Attach completed Form I-9 documentation when applicable
Fingerprint and photograph applicants as required
Collect investigative forms and provide documentation to registrars
Enter and maintain applicant information within IMS or CMS identification media systems
Validate registrar authorization prior to issuing PIV cards
Issue identification cards in accordance with FAA-approved procedures, including remote badge processing
Notify applicants when credentials are ready for pickup
Verify applicant identity using biometric fingerprint authentication prior to credential release
Educate applicants on safeguarding credentials and reporting lost or stolen IDs
File and/or scan DOT Form 1681 documentation
Provide assistance to Personnel Security Specialists as needed
Support FAA regional facilities during PIV rollout initiatives when directed by Division Management
Maintain strict adherence to FAA security protocols and operational standards