Senior Personal Banker

First Northern Bank of Dixon•Auburn, CA

3d•$21 - $23

About The Position

The Senior Personal Banker is responsible for delivering high quality customer service by assessing the customers needs. As a Senior Personal Banker in our branches, you will have the chance to put People First , show Absolute Integrity , all with a Zest for Excellence ! Responsibilities Include Offer superior service to our customers through prompt, efficient, courteous, and professional interactions; refers customers to appropriate person or department as needed Responsible for accurately processing financial transactions, including but not limited to deposits, withdrawals, and payments, etc. Support branch cash responsibilities such as shipment, balancing and reconciliation and is able to balance branch cash and teaches others how to balance branch cash Resolve customer complaints and concerns; properly escalates concerns to supervisor and reports complaints as needed In the absence of branch management, manage complex customer inquiries, independently and successfully Process debit card requests, complete stop payments and check holds for new and existing customers Perform other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customers overdraft option request and document information on our core system Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and First Northern Banks policies and procedures Partner with branch leadership to maintain operational integrity while mitigating risk Support opening/closing branch, completing audits, overrides and reviewing reports as needed Be a resource to train and help develop new and existing employees as needed Open and service Retail, Business, trusts, CD and IRA accounts without assistance, process debit card requests for new and existing customers Answer business account inquiries without assistance Assist with approval within assigned limits Work cross-functionally within the Bank to assess, handle, and follow through with complex account inquiries, transactions, or customer concerns Meet or exceed established sales goal/referrals All other duties as assigned What Youll Need to be Successful Accuracy and Thoroughness strong attention to detail Communication excellent verbal, written and interpersonal communication skills Customer Service manage difficult or emotional customer situations; respond promptly to customer needs Initiative eagerness to learn and a drive for continuous improvement Professionalism ability to be professional and empathetic in all interactions Teamwork maintain a positive working relationship with your team members Adaptability willing and able to be flexible and adapt to changing job requirements

Requirements

High School Diploma/GED
Minimum 2 years of prior experience in financial services required
Proficient in all Microsoft Office suite of products
Eagerness to learn and a drive for continuous improvement
Excellent verbal, written and interpersonal communication skills
Ability to be professional and empathetic in all interactions
Willing and able to be flexible and adapt to changing job requirements
Technically savvy with PCs and email systems
Accuracy and Thoroughness strong attention to detail
Communication excellent verbal, written and interpersonal communication skills
Customer Service manage difficult or emotional customer situations; respond promptly to customer needs
Initiative eagerness to learn and a drive for continuous improvement
Professionalism ability to be professional and empathetic in all interactions
Teamwork maintain a positive working relationship with your team members
Adaptability willing and able to be flexible and adapt to changing job requirements

Responsibilities

Offer superior service to our customers through prompt, efficient, courteous, and professional interactions; refers customers to appropriate person or department as needed
Responsible for accurately processing financial transactions, including but not limited to deposits, withdrawals, and payments, etc.
Support branch cash responsibilities such as shipment, balancing and reconciliation and is able to balance branch cash and teaches others how to balance branch cash
Resolve customer complaints and concerns; properly escalates concerns to supervisor and reports complaints as needed
In the absence of branch management, manage complex customer inquiries, independently and successfully
Process debit card requests, complete stop payments and check holds for new and existing customers
Perform other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customers overdraft option request and document information on our core system
Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and First Northern Banks policies and procedures
Partner with branch leadership to maintain operational integrity while mitigating risk
Support opening/closing branch, completing audits, overrides and reviewing reports as needed
Be a resource to train and help develop new and existing employees as needed
Open and service Retail, Business, trusts, CD and IRA accounts without assistance, process debit card requests for new and existing customers
Answer business account inquiries without assistance
Assist with approval within assigned limits
Work cross-functionally within the Bank to assess, handle, and follow through with complex account inquiries, transactions, or customer concerns
Meet or exceed established sales goal/referrals
All other duties as assigned