Senior Personal Banker

Peoples Security Bank & Trust Company•Hazleton, PA

1d•Onsite

About The Position

Delivers exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community. Counsels clients, providing needs-based financial solutions. Capable of supporting clients in-person or virtually. Responsible for working as an active member of the branch office sales/service team and providing support related to the day-to-day branch operational activities and financial services of the Bank. May serve in a leadership capacity with direct reports.

Requirements

A high school diploma or equivalent required.
Training in customer service, polite and effective communication practices, and relationship building and management needed.
Must demonstrate ability to communicate across various channels (face-to-face, email, video conference, text/chat, social media).
Good interpersonal relationship skills.
Strong problem solving skills.
Able to lead, coach and motivate others.
Possess a sound knowledge of branch transactional tasks and operations.
Be conversant in consumer and business financial products and services.
Proficient in use of various types of technology and software.
A minimum of 2-4 years' experience in a related position normally required.
Ability to obtain NMLS.

Nice To Haves

Associate’s or Bachelor’s degree or General Banking Diploma preferred.

Responsibilities

Processes all customer transactions (checks, deposits, withdrawals, payments, money orders, cashier’s checks, cash advances, wires, etc.) efficiently, accurately, and compliantly.
Balances cash drawer and night deposits.
Replenishes, services, and balances the ATM.
Manages vault transactions and balancing.
Provides guidance and oversight to daily work procedures, schedules, supplies, cash and currency.
Protects customer and Bank assets at all times.
Stays up-to-date on banking regulation changes to ensure compliance.
Maintains working knowledge of Bank’s consumer deposit and loan product offerings as well as business deposit and cash management services.
Provides exemplary customer service, fielding questions concerning deposit account and loan activity, fees, etc.
Researches more complicated matters with assistance, ensuring client concerns are addressed in a timely manner.
Engages and advises customers in person and/or virtually in order to attract, retain, and grow relationships.
Assists clients with deposit account and ancillary service selections in line with their needs, opening them in a timely manner.
Processes and closes consumer loans upon completion of licensing and training.
Demonstrates and educates our customer base on our technology products and services.
Refers clients and prospects to the appropriate partner to meet their needs for loans, cash management, merchant, or wealth management services.
Acts as a banking ambassador out in the community by jointly attending events, tabling, and educating the public on matters of financial literacy and the bank’s products and services.
Supervises Personal Bankers, providing onboarding, coaching, and development in order to contribute to staff success.
Assists in the Talent Acquisition and Performance Evaluation Process as appropriate.