Bernardsville (Full-time)

Provident Bank•Bernardsville, NJ

1d•$21 - $27•Hybrid

About The Position

Provident Bank is seeking a Senior Personal Banker to play a key role in the branch sales and service environment. This individual will build long-term customer relationships by providing a positive customer experience and understanding the bank's core culture of customer attraction, expansion, and retention. As a Float, this person will be assigned to the Central NJ/PA Region and travel to branches in Skillman, Hillsborough, Bridgewater, Somerville, Bernardsville, Mendham, and Montgomery. There may be instances requiring coverage in the East Jersey Region. The Senior Personal Banker offers a high level of service, performs needs-based assessments, opens accounts, cross-sells, tele-consults, develops relationships, services accounts, and acts as a lobby manager. They will research and resolve complex account issues and customer inquiries, promote organizational products and services by referring customers to appropriate internal or external partners, and process customer transactions. This position focuses on managing a book-of-business for customer retention and relationship development, acting as a liaison for lending, investment, trust specialists, treasury management, and other business partners. The role requires self-motivation, problem-solving skills, independent functioning, and operational supervision when necessary, providing flexibility in sales and service coverage for the branch. This position may be eligible for Life and Health Licensing. All employees are expected to adhere to the Bank's Code of Ethics, Core Values, and Mission Statement. Works under general supervision.

Requirements

High school diploma or GED
Minimum of 6 months providing sales/service to customers in a retail environment
Strong interpersonal skills, including listening, written and verbal communication
Ability to work a flexible schedule based upon the needs of the business
Demonstrations positive and professional demeanor with all customers and co-workers
Strong math and analytical skills
Ability to handle escalated matters and problem solve for resolution
Understand and adhere to safety and security practices
Demonstrate and apply good relationship building skills
Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
Strong customer service and advocacy skills
Strong organizational and time management skills
Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office
Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.

Nice To Haves

2 years providing sales and service to customers in a retail environment
Retail banking experience
Supervisory experience
Life and Health Licenses to support investment program

Responsibilities

Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers.
Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services.
Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner.
Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships.
Advance the Bank's Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.
Identify opportunities with customers and prospective customers through lobby management.
Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards.
Responsible for sales and service.
Execute expectations for a positive customer service experience.
Ensures operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations.
Leverages lobby management as a tool for controlling and mitigating risk.
Establishes customer identity according to guidelines and adheres to all other compliance procedures.
Assists branch management with branch operations as needed.
Opening, closing, and supervising the servicing of the branch in the absence of branch management.
Assists Personal Bankers with more complex and escalated customer questions and inquiries, including providing supervisor overrides when needed.
Performs transactions including but not limited to: check cashing, withdrawals, deposits and loan payments.
Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
Assists in training other branch employees.
Provide support to the contact center when there are high call volumes.
Handle customer inquiries by telephone.
Provides access to safe deposit boxes.