Senior Performance Support Specialist
About The Position
Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. A powerful statement that enables different priorities for different people. We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.
Requirements
- Good working knowledge of the Unit4 Financials by Coda application.
- 5+ years in customer success, performance optimisation.
- Hands on use of AI productivity tools, such as Microsoft Copilot.
- AI enabled productivity improvement and a sharp instinct for spotting automation opportunities.
- Previous experience in a database-centric, web-enabled environment.
- Ability to perform database tuning working with SQL queries, indexes, statistics, database views.
- Understanding of database replication.
- Understanding of web services and extension kit flows.
- Experience of Java based application and Java containers (JBOSS, Wildfly).
- Experience implementing systems into SaaS Azure infrastructures.
- Knowledge of TCP/IP and fundamental networking concepts and protocols.
- Good communication and interpersonal skills.
- Logical thinker with an aptitude for problem-solving using a solid methodology.
- Ability to work under pressure.
- Enthusiastic and flexible.
- Strong team player.
Responsibilities
- Performance tuning of Unit4 Financials by Coda Pre and Post Go Live.
- Troubleshoot performance issues across new implementations (Project) and existing implementations (BAU) of Unit4 Financials by Coda, this includes Technical and Application aspects.
- Develop enhanced, proactive monitoring, detection and remediation of performance issues.
- Develop proactive, continuous performance tuning and processes to maintain optimal performance levels.
- Comply with the Company's information security requirements and all Company business procedures and policies.
Benefits
- Flexible Leave Paid Time Off policy
- remote working opportunities
- Global Wellbeing Days
- Growth opportunities
- Tools and guidance for development
- Talented colleagues, role models and mentors
- Commitment to sustainability
- Environmental, Social, and Governance strategy
- Act4Good programme
- Safe and inclusive working environment
- Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
