Senior People Operations Specialist

PDQ • South Salt Lake, UT

45d • Hybrid

About The Position

As a Senior People Ops Specialist, you’ll be the backbone of PDQ’s People Operations team, ensuring that systems, data, and processes run smoothly and accurately every day. This role combines execution, systems ownership, and cross-functional coordination, with an emphasis on flexibility, responsiveness, and high-quality employee support.

Requirements

• 4+ years of experience in People Operations or HR in a systems and project management role.
• Experience managing HRIS data accuracy, workflows, reporting, and system configuration (Rippling or similar platforms preferred).
• Strong understanding of U.S. employment compliance; exposure to international compliance (especially Europe) is a plus.
• Demonstrated success executing operational work with independence, accuracy, and accountability.
• Proven ability to manage multiple priorities and flex as needs change — balancing detail orientation with practical problem-solving.
• Experience working with benefits vendors, compliance partners, and HR systems providers.
• Excellent documentation and communication skills, with the ability to translate complex details into clear, user-friendly information.
• A track record of providing high-quality employee support and handling sensitive questions with care and professionalism.
• A collaborative mindset and reliable follow-through — teammates can count on you to deliver complete, accurate work.
• Comfort working in a growing, evolving environment where processes develop over time — and the judgment to navigate ambiguity while staying aligned with PDQ’s values.

Responsibilities

• Maintain HR systems (HRIS, benefits, workflows, and integrations) with strong data accuracy, configuration hygiene, and process consistency.
• Serve as a primary point of contact for employee questions related to benefits, leaves, systems, and general People Operations inquiries, providing timely, clear, and empathetic support.
• Administer benefits programs, including renewals, compliance tasks, vendor coordination, and delivering a best in class employee experience.
• Support payroll operations by ensuring data integrity, reviewing changes, approving accurate time cards, accounting for leaves of absence, process benefits, coordinating with payroll partners, and proactively resolving discrepancies.
• Manage leave of absence processes, including documentation, tracking, communication, and timely coordination with internal and external partners.
• Support compliance activities across U.S. and international jurisdictions by managing data, documentation, and coordination with internal and external partners.
• Draft, update, and maintain People policies with clarity, precision, and proper stakeholder alignment.
• Ensure data quality across systems and reports; partner with FP&A and People leadership to support people-related metrics, manage People Ops’ quarterly and annual data reporting.
• Coordinate and manage operational projects — from process improvements to systems enhancements — ensuring deliverables are completed accurately and on schedule.
• Collaborate closely with teammates and cross-functional partners to uphold PDQ’s values and contribute positively to our culture.
• Adapt fluidly to shifting priorities, new requests, and emerging needs as the business grows and changes.

Benefits

• 4-Day Work Week
• Managers who champion professional development
• 100% Premium Coverage for medical, dental and vision for you and your dependents
• 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
• Company Match of the first 6% of your employee deferrals
• Flexible Paid Time Off Policy that treats you like the adult that you are
• Health Savings Account (HSA) and wellness incentives
• Quarterly Company Values Award (team member nominated)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees