Senior People Operations Manager
About The Position
We are seeking a visionary Senior People Operations Manager to serve as the architect and lead user of our future HR technology ecosystem. This is a high-impact role designed for a strategic leader who sits at the intersection of human resources, automation, and operational excellence. You will lead the design and adoption of innovative, AI-enabled solutions while owning our Rippling platform end-to-end. Your goal is to build and operate world-class processes that enhance the employee experience, drive aggressive automation across the business, and ensure our People function is proactive, scalable, and perfectly aligned with business needs. To begin with you will split your time between driving existing processes and implementing process improvements. To the extent that you can streamline, automate and safely delegate operational responsibilities to less technically-savvy teammates, you will free up your time to lean more and more into end-to-end workflow and system architecture. The needs of the business will continue to evolve as we scale commercial activities, expand geographically and explore new lines of business.
Requirements
- 7+ years in People Operations or HR Technology, with a proven track record of managing complex, integrated HRIS environments.
- Deep technical knowledge of Rippling (including its workflow engine and app directory) and experience managing platform scaling for high-growth companies.
- Demonstrated ability to implement automation and AI-enabled solutions within an HR context to drive self-service capabilities.
- Strong project management skills, with experience managing implementation vendors, budgets, and cross-functional stakeholders.
- Ability to act as an executive escalation point for complex platform decisions and cross-functional tradeoffs.
- Strong understanding of global labor laws, data privacy, and HR governance.
- Ability to act as an executive escalation point for complex platform decisions.
- Strong grasp of data analytics to deliver actionable business insights
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Roadmap Development: Partner with leadership to translate business priorities into a clear People Technology roadmap, identifying high-impact use cases that improve productivity and data quality.
- Platform Ownership: Own the Rippling platform end-to-end—including strategy, roadmap, stability, and long-term evolution. Deploy new Rippling features to optimize functionality and user experience while maintaining strict compliance. Oversee Rippling integrations and data flows in partnership with IT and Security. Establish governance processes to ensure system integrity, security, and access control.
- AI & Automation Leadership: Partner closely with IT to jointly design and implement the end-to-end AI and automation architecture, including data inputs, model orchestration, and lifecycle management.
- Process Design & Scaling: Architect and scale efficient systems that support the full employee lifecycle while ensuring 100% compliance with labor laws and regulations.
- Process Execution: Drive the flawless execution of core People operations, ensuring that day-to-day administrative tasks are handled with precision and speed.
- Operational Rigor: Maintain high standards of accuracy and reliability in all HR activities, implementing robust audit mechanisms and quality controls to minimize errors and maximize efficiency.
- Cross-Functional Partnership: Collaborate with Accounting, Procurement, Legal, IT, and Security to align processes with payroll, compensation, and benefits policies.
- Change Management: Lead key initiatives such as policy rollouts and system implementations, ensuring strong adoption and minimal disruption across the company.
- Data-Driven Insights: Establish HR data governance and reporting standards. Leverage data and employee feedback to inform strategy and continuously measure success.
Benefits
- Stock options for all full-time incoming team members!
- 83-100% employer-paid healthcare premiums for team members (medical [including HSA and FSA], dental, and vision)
- Pet insurance for your furry family members!
- Unlimited PTO
- Company-sponsored learning & development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
11-50 employees
