Senior People Operations Manager (84398)
About The Position
This role leads the Employee Experience function within People Operations. The focus is simple: understand what’s happening across the workforce, identify what needs to improve, and help drive the changes that make a real difference in engagement and retention. In this role, you’ll spend time reviewing employee feedback, attrition trends, and operational data to spot patterns and gaps. From there, you’ll work with teams across the business to turn those insights into practical solutions—whether that’s improving how we recognize employees, strengthening engagement efforts, or finding better ways to reconnect with former employees and support their return. You’ll partner closely with Operations, Scheduling, Recruiting, and Employee Assistance to move work forward and make sure initiatives don’t stall out. Success in this role comes from being able to connect the dots, bring forward ideas, and follow through until improvements are in place and working. This position is pivotal to shaping Inter-Con’s understanding of officer engagement and retention. Your work will directly inform leadership strategies, training priorities, and workforce initiatives across the company. As part of the People Operations team, you’ll gain experience in both qualitative and quantitative people analytics, develop your communication and storytelling skills, and build a foundation for future growth in Human Resources, People Analytics, or Employee Experience functions.
Requirements
- 5+ years of experience in employee experience, human resources, operations, or related field
- Experience with workforce analytics, engagement programs, or retention initiatives preferred
- Strong analytical skills with the ability to interpret data and identify trends
- Experience with tools such as Excel, Salesforce, survey platforms, or similar systems
- Proven ability to manage programs and drive initiatives from concept through execution
- Strong communication and collaboration skills across cross-functional teams
- Ability to balance strategic thinking with operational execution
- Strong organizational skills with attention to detail and follow-through
Responsibilities
- Lead and manage the Employee Experience team, ensuring alignment with organizational priorities
- Own the development and execution of employee experience, engagement, and retention programs
- Provide direction, coaching, and performance management to team members
- Ensure alignment of team goals with organizational priorities
- Foster a high-performance, mission-driven team culture
- Analyze workforce data including attrition trends, survey results, and operational metrics
- Identify trends, risks, and opportunities impacting workforce stability
- Translate insights into actionable strategies and recommendations for leadership
- Support development of reporting tools and dashboards to improve visibility and decision-making
- Lead employee engagement initiatives including surveys, feedback loops, and action planning
- Oversee and evolve recognition programs to increase participation and impact
- Identify critical moments in the employee lifecycle and implement improvements to enhance experience
- Ensure alignment between engagement initiatives and retention outcomes
- Lead efforts to reduce attrition and improve workforce stability
- Oversee programs focused on reconnecting with former employees and supporting their return to work
- Partner with Scheduling and Operations to improve re-onboarding and workforce utilization
- Track results and adjust approaches based on what’s working and what isn’t
- Partner with Operations, Scheduling, Recruiting, and Employee Assistance to implement initiatives
- Identify root causes of workforce challenges and drive aligned action plans
- Facilitate collaboration to ensure adoption and execution of programs across teams
- Support leadership in aligning priorities across departments
- Develop and refine SOPs, workflows, and program structures to improve efficiency and consistency
- Identify opportunities to enhance tools, reporting, and operational processes
- Standardize best practices across engagement, retention, and experience initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
