Senior People Operations Analyst

TriNet • Atlanta, GA

6h

About The Position

Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect - and we encourage you to apply. You may just be the right candidate for this or other roles. Evaluate existing workflow, processes, procedures, and programs; perform best practice benchmark gap analysis. Collaborate with internal and external experts to document processes and work instructions. Facilitate training to ensure employees understand how to perform processes with accuracy. Scope projects with short-term vs. long-term corporate goals, customer impact, resource requirements, and cross-functional involvement. Provide prompt service to internal colleagues. Provide training and support to peers in designated functional areas. Maintain in-depth knowledge of company-specific policies, practices, benefits programs, and compliance requirements. Analyze trends and metrics in partnership with Randstad to develop solutions, programs, and policies.

Requirements

• General Bachelor's Degree in HR, Business, Supply Chain, or related field; or equivalent work and education experience required.
• Typically 5[+] years' experience in a shared service HR model, PEO environment, contingent workforce management, MSP programs, or vendor management.
• Strong communication skills; ability to write detailed processes and present information for targeted audiences.
• Proficient in Microsoft Office Suite; knowledge of Oracle applications, PeopleSoft, Taleo, and SAP Fieldglass or similar VMS platforms.
• Ability to create Standard Operating Procedures (SOPs).
• Working knowledge of multiple HR disciplines: compensation, benefits, employee relations, immigration, performance management, federal and state employment laws.
• Ability to provide constructive feedback and work with peers in a positive manner.
• Strong Excel (pivot tables and VLOOKUP), PowerPoint, and Word skills; proficiency in data visualization tools.
• Strong acumen with systems, data, and reporting.
• Professional demeanor; ability to demonstrate courtesy and tact.
• Collaborative team player; able to interact with employees at all levels.
• Flexible to accommodate business needs and work in a fast-paced environment.
• Self-directed, with solid time management skills for workload and competing priorities.
• Ability to maintain confidentiality of highly sensitive information.
• Relationship-building abilities.
• Problem-solving mindset with a focus on continuous improvement.
• Builds strong relationships across various external MSP vendors, and be seen as the Subject Matter Expert (SME).

Nice To Haves

• Professional Human Resources certification (PHR) or equivalent preferred.
• Preferred: CCWP or CCHS certification (or willingness to obtain within 12 months).

Responsibilities

• Contingent Workforce Program Develop dashboards and metrics to track program performance and compliance.
• Analyze trends and provide insights to support strategic decision-making.
• Maintain strong relationships with contingent workforce vendors to support resource needs and resolve issues promptly.
• Learn and utilize SAP Fieldglass for contingent workforce management, including onboarding, offboarding, and assignment tracking.
• Ensure adherence to SOX controls and accurate data integration between Fieldglass and Oracle systems.
• Support compliance with CCWP and CCHS standards, including worker classification, tenure tracking, and risk mitigation.
• Provide guidance and support to internal stakeholders on MSP processes, policies, and system usage.
• Assist in resolving escalations and ensuring a positive experience for contingent workers and hiring managers.
• Comply with all policies and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees