Senior People & Culture Manager

AccorHotel • Boston, MA

4h • $85,000 - $90,000 • Onsite

About The Position

The Senior People & Culture Manager plays a critical leadership role in shaping and sustaining a best‑in‑class colleague experience aligned with the standards of an ultra‑luxury hospitality environment. This role is responsible for leading core People & Culture functions including talent acquisition strategy, engagement, performance management, compliance, and colleague relations, while elevating operational excellence across all People & Culture practices. Acting as a trusted partner to department leaders, the Senior Manager drives consistency, accountability, and innovation—ensuring all people practices reflect the spirit, service philosophy, and ambition of Raffles Boston.

Requirements

• Minimum 4 years of progressive Human Resources experience, preferably within luxury hospitality or a related service industry
• Previous leadership or supervisory experience required
• Strong knowledge of employment law, HR best practices, and employee relations
• Proven ability to influence, coach, and partner with senior leaders
• Bachelor’s degree in Human Resources, Hospitality, Business, or related field preferred
• A passion for luxury hospitality and people-first leadership
• Strong interpersonal, communication, and problem-solving skills
• Ability to balance strategic thinking with operational execution
• High level of professionalism, confidentiality, and integrity
• A proactive, solutions-oriented mindset with strong attention to detail

Nice To Haves

• Serve as a visible, credible, and approachable leader who embodies the Raffles service ethos
• Foster an inclusive and engaging workplace environment rooted in respect and belonging
• Lead with emotional intelligence, discretion, and sound judgment
• Balance warmth and empathy with accountability and performance standards

Responsibilities

• Serve as a strategic partner to department leaders, aligning People & Culture initiatives with operational goals and business priorities
• Provide guidance on organizational design, workforce planning, and talent development strategies
• Coach leaders on performance management, employee relations, and leadership effectiveness
• Support execution of engagement strategies that enhance retention, morale, and culture
• Lead full-cycle recruitment strategy for management and critical roles, ensuring alignment with Raffles service standards
• Partner with hiring managers to identify talent needs and implement proactive sourcing strategies
• Elevate employer branding and candidate experience consistent with a luxury flagship property
• Guide and mentor junior team members on recruitment best practices
• Act as primary point of contact for complex employee relations matters, ensuring fair, consistent, and compliant outcomes
• Foster a culture of trust, respect, and open communication across all levels of the organization
• Lead investigations, resolve concerns, and provide recommendations to leadership
• Support and monitor engagement initiatives, ensuring measurable progress and sustained impact
• Drive performance management processes including goal setting, reviews, and development planning
• Support leadership in identifying high-potential talent and succession planning opportunities
• Facilitate training and development initiatives to strengthen leadership capability and colleague experience
• Champion a culture of continuous feedback and growth
• Oversee benefits administration and colleague education, ensuring understanding and engagement
• Ensure compliance with all federal, state, and local labor laws and company policies
• Monitor key HR metrics (turnover, absenteeism, engagement) and provide actionable insights
• Maintain accuracy and integrity of HR systems, reporting, and personnel records
• Ensure consistent execution of People & Culture processes and standards across departments
• Identify opportunities for process improvement and implement scalable, efficient solutions
• Support audits, reporting, and compliance initiatives aligned with brand and ownership expectations
• Partner with leadership to embed People & Culture priorities into daily operations

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior