Senior People Business Partner

The Zebra

1d•$120,000 - $150,000•Hybrid

About The Position

The Zebra is a company that simplifies car and home insurance shopping through online tools, services, and licensed agents. Founded in 2012, it has helped customers compare millions of quotes. The company brings together veterans from the insurance and tech industries to achieve its goal. The Zebra's customer-centered approach provides choice and simplicity in the digital age. The company was recognized as a 2026 Best Place to Work by the Austin Business Journal and operates under the motto "All Stripes Welcome," emphasizing diversity and inclusion. The Zebra fosters a culture of learning, growth, and collaborative problem-solving among its employees, known as Zeebs.

Requirements

5-7+ years of professional HR experience, with an emphasis on strategic business partnership, employee relations, and generalist work.
Experience working with hourly, call-center, and/or sales employees, including independently managing high case volume employee relations issues.
Proven ability to operate with autonomy and influence leaders and managers, navigating ambiguity with confidence and sound judgment.
A builder's instinct to escalate, correct, or improve gaps.
Comfort working with details, analyzing data, documenting decisions, and establishing structure.
Working knowledge of FMLA, EEO, ADA, and applicable state and federal employment laws, with good judgment on when to seek assistance.
Experience managing high case volume employee relations issues independently.
Experience with an hourly workforce, leave management, and the ADA interactive process, ideally at scale.
Strong relationship-building skills with frontline leaders.
Inclusion, Diversity, Equity, and Action are central to how you view your professional world and how you do your work.
Ability to work occasional non-standard hours to support multi-shift/extended-hours operations.
Exceptional interpersonal and communication skills, with the ability to build trust at all levels, deliver difficult messages with care, and drive alignment across diverse stakeholders.

Nice To Haves

Experience supporting sales, commissioned, or quota-carrying teams.
Experience supporting hourly populations or contact center environments.
Exposure to compensation structures, job architecture, or leveling frameworks.
Background in tech, insurance, or another scaling B2C business.
PHR/SHRM-CP or SPHR/SHRM-SCP certification.

Responsibilities

Own the People relationship for the client group, embedding with leaders and managers to shape decisions about structure, talent, coaching, performance, and process improvement.
Bring consistency to hiring, onboarding, coaching, and developing frontline teams by standardizing manager practices and improving talent decisions.
Advise leaders and managers on organizational design, workforce planning, talent development, and change management, using data and insights.
Independently manage sensitive employee relations matters, including investigations, performance management, and compliance, partnering with Legal on escalated cases.
Partner with workforce management on attendance policy, administration, and process improvement.
Analyze and act on workforce metrics such as turnover/attrition, absenteeism, time to fill, and internal mobility for the client group.
Identify training needs and design/lead practical sessions for managers and employees on topics like performance management, employee development, and mental health/well-being.
Partner with business leaders and People Ops on compensation actions for hourly pay structures, including shift differentials, overtime, and pay equity.
Work with compensation frameworks, including market data analysis, role architecture, and supporting systems/data.
Identify process breakdowns for employees and managers and lead change initiatives from diagnosis through adoption.
Serve as a senior voice on People team strategy, sharing expertise and elevating the function's practices.