Senior Pega Business Solutions Architect

Genworth • Lynchburg, VA

17h • Hybrid

About The Position

The Senior PEGA Business Solutions Architect is a hands-on, outcomes‑oriented leader who partners with business and technology stakeholders to design, validate, and deliver end‑to‑end solutions centered on the PEGA platform. You will own discovery for high‑impact initiatives across claims, servicing, and operations—translating strategy into executable workflows, case lifecycles, and decisioning while ensuring scalability, compliance, and an excellent associate and customer experience. The Solutions Architect is responsible for designing and delivering technology solutions that align with Genworth’s business objectives and enterprise architecture standards. This role bridges business requirements and technical implementation, ensuring solutions are scalable, secure, and compliant.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 7+ years in business analysis/architecture with 4+ years focused on Pega programs.
• Pega Certified Business Architect (PCBA/CPBA) required; CSSA/CSBA preferred
• Demonstrated delivery across full lifecycle: discovery → design → build support → testing → go‑live → adoption
• Expertise in case management, workflow orchestration, rules/decisioning, integrations, and data modeling in Pega
• Strong facilitation and communication skills with senior stakeholders; ability to drive consensus and decisions rapidly
• Strong knowledge of application architecture, integration patterns, and technology stacks.
• Ability to understand business processes and translate them into technical solutions.
• Excellent communication and stakeholder management skills.
• Problem-solving and analytical capabilities for complex technical challenges.

Nice To Haves

• Experience in insurance, financial services, or healthcare operations (claims, policy servicing, customer care)
• Familiarity with Genworth’s values and customer mission; prior exposure to LTC claims or servicing is a plus
• Working knowledge of Agile (Scrum/Kanban), Jira/Azure DevOps, DCO workshops, and design‑thinking techniques

Responsibilities

• Translate business requirements into technical designs for applications, data, and infrastructure.
• Ensure solutions comply with Genworth’s Architecture Design Framework (ADF) and EA principles.
• Collaborate with Enterprise Architects, Principal Architects, and development teams to maintain consistency and reuse patterns.
• Participate in Architecture Review Board (ARB) processes and prepare solution review documentation.
• Provide technical leadership during solution implementation and integration
• Lead business architecture for complex programs: process modeling, case/lifecycle design, persona & channel strategy, and data/interface mapping in Pega.
• Facilitate requirements discovery (journey mapping, use cases, BRDs, epics/stories) and align them to Pega capabilities, frameworks, and guardrails.
• Define solution scope, MVPs, and incremental releases; balance business outcomes, operational risk, compliance, and technical constraints.
• Partner with Product Owners, UX, and Pega SSAs/CSAs to translate business rules into decision strategies, DCO assets, and testable acceptance criteria.
• Establish functional designs, mockups, prototypes, and test plans; lead SIT/UAT to validate value realization and readiness for production.
• Coach agile teams and stakeholders on Pega methodology and best practices; mentor other BSAs and evangelize continuous improvement.
• Contribute to platform governance: backlog triage, reuse standards, data quality, and compliance documentation; support audits where needed
• Support business cases and roadmaps with measurable KPIs (cycle time, STP rate, NIGO reduction, CSAT, operational cost)

Benefits

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

What This Job Offers

• Job Type: Full-time
• Career Level: Senior