Senior PC Maintenance Technician

Galapagos•Honolulu, HI

37d•$55,000 - $62,000

About The Position

Galapagos Federal Systems LLC is seeking a highly qualified and motivated individual to fill the role of Senior PC Maintenance Technician. This position offers the opportunity to work alongside a diverse and highly skilled team dedicated to mission success. The Senior PC Maintenance Technician will be responsible for performing a wide range of duties related to the maintenance, troubleshooting, deployment, and support of computer hardware and software systems within a large military hospital environment.

Requirements

Active Tier III Public Trust clearance or ability to obtain one
5+ years of relevant experience supporting enterprise or DoD IT environments
Demonstrated experience installing, configuring, and troubleshooting computer hardware, operating systems, and peripherals
Experience with IT service management and ticketing systems
Strong customer service skills with the ability to communicate effectively with end users and stakeholders
Ability to work independently and as part of a team in a structured, regulated environment
Familiarity with DoD IT policies, training systems, and compliance requirements
High School Diploma or GED
IAT Level I certification in accordance with DoD 8570/8140 requirements (e.g., CompTIA A+ or Security+)
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Responsibilities

Work under the guidance of senior personnel, including the Site Manager and Workflow Manager, to support daily IT operations
Diagnose and resolve common computer operating system, hardware, and software issues
Serve as an operator under close supervision or perform assigned components of more complex tasks led by senior technicians
Perform routine equipment maintenance, including loading and replenishing consumables (e.g., paper, media, peripherals)
Respond to end-user and client inquiries in a timely and professional manner
Document all work activities within the designated ticketing system, including updating the status of open tickets
Review system error messages, implement corrective actions when appropriate, or escalate issues as required
Conduct customer satisfaction follow-ups and respond to user inquiries to ensure service quality
Test new or modified software and assist with system or program modifications as directed
Ensure end-user self-service tools and resources remain current and accurate
Provide required operational statistics and reporting inputs to designated personnel
Track customer issues through resolution to ensure accountability and service continuity
Install software, configure hardware, and perform system setups as required
Manage and resolve support tickets via email, phone, and on-site support when necessary
Perform basic printer and scanner installation and troubleshooting
Maintain, manage, and update technical and procedural documentation
Establish and manage user accounts for network access and required annual training systems
Coordinate with other DoD facilities regarding Permanent Change of Station (PCS), deployments, and Temporary Duty (TDY) assignments to ensure accurate system updates
Track Information Management Division (IMD) cyber-related training requirements and update staff profiles within ATCTS (Army Training Certification Tracking System) to ensure compliance
Perform other duties as assigned. Regular and reliable attendance is required to fulfill the essential functions of the position