Senior Payments Officer

Scotiabank•Toronto, ON

4d•Onsite

About The Position

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk. At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. The Senior Payments Officer is located in Money Transfer Operations, Toronto, Canada, responsible for ensuring business strategies, plans and initiatives are executed/delivered in compliance with governing regulations, internal policies and procedures.

Requirements

Working knowledge of the bank's operating and administrative processes to resolve day to day problems with minimal delay/cost.
Payment knowledge particularly with regards to the rules and regulations governing international and domestic wire payments.
Clear and concise communication skills.

Responsibilities

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Responsible for the prompt and efficient execution of payment instructions according to procedures governing these transfers as well as any other functions related to payments and wireroom. The floater is able to assume any operational function.
Responsible for ensuring that all accounting entries generated via the BESS Operating System are processed without delay, thus providing an efficient service to our customers and minimizing the risk of loss due to delays. In addition, they are required to proactively take part in projects / process improvements.
Must be able to replace any operator or SME at any time. Ensure work is completed in the most efficient manner and manage daily workflows including contributions to other queues.
Working with the team, clarify inconsistencies and establish "best practices" standards to improve customer service. Assist in clarifying procedures and documenting training / procedural guides.
Required to participate in internal testing, pilot programs, quality assurance reviews, as well as industry related test activities as assigned. This includes providing timely feedback, completing required documentation and adhering to established protocols and confidential standards. Participation in such testing activities is considered a core responsibility of the role and may be required periodically to support continuous improvement, regulatory compliance and organizational objectives.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Creates an environment in which his/her team pursues operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Builds a high performance environment and fosters an inclusive work environment.