Senior Patient Services Specialist

Providence • Walla Walla, WA

19h • Onsite

About The Position

Responsible for a variety of tasks related to the greeting, interviewing, and registration of patients. This includes obtaining patient demographics, insurance information and verification, explaining medical forms and policies, obtaining signatures, discussing financial responsibilities, collecting monies, and initiating the proper episode of care. Processes required information on all patients according to departmental and interdepartmental policies and procedures while adhering to the patient-focused admissions process. Performs all other duties assigned such as filing, keyboarding, and answering the telephone. Is able to work effectively and calmly with frequent interruptions in a rapid-paced environment. Accountable to obtain timely and accurate information. The Senior Patient Services Representative works independently while performing duties in all areas of the clinic office setting. This position may be responsible for training new hires. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence St. Mary Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• 4 years of experience in a healthcare related field, specifically patient access, insurance eligibility verification/authorization, billing/electronic claims submission, or collection of accounts receivable.
• Computer and/or data entry experience.
• Experience with Microsoft Office applications including Word, Excel, and Outlook.

Nice To Haves

• Previous hospital admitting experience.
• Any equivalent combination of education and experience that provides the employee with the knowledge, skills, and ability to perform the work will be considered.

Responsibilities

• Greeting, interviewing, and registering patients.
• Obtaining patient demographics, insurance information and verification.
• Explaining medical forms and policies.
• Obtaining signatures.
• Discussing financial responsibilities.
• Collection of monies.
• Initiating the proper episode of care.
• Processing required information on all patients according to departmental and interdepartmental policies and procedures.
• Adhering to the patient-focused admissions process.
• Performing other duties such as filing, keyboarding, and answering the telephone.
• Working effectively and calmly with frequent interruptions in a rapid-paced environment.
• Obtaining timely and accurate information.
• Working independently in all areas of the clinic office setting.
• Training new hires.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
• We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
• Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed