Senior Patient Services Specialist - Plastic Surgery

Providence • Seattle, WA

5d • Onsite

About The Position

The Senior Patient Services Specialist plays a vital role in supporting patient care and clinic coordination across multiple Swedish Cancer Institute campuses. This position provides comprehensive patient orientation and independently manages a broad range of complex clerical and administrative responsibilities in a fast‑paced clinical environment. This role requires exceptional communication and problem‑solving skills related to patient care and clinic operations. A high level of compassion, sensitivity, and emotional resilience is essential when working with an oncology patient population. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• Successful completion of Oncology administrative training within six months
• Medical Terminology Certification or successful completion of a Medical Terminology course within 6 months (180 days) of hire
• 1 year of experience in a healthcare setting preferred (i.e. physician’s office, scheduler, etc.)
• Experienced in obtaining insurance verifications, referrals and authorizations

Nice To Haves

• Associate's Degree emphasis in Health Care or equivalent from a two-year college or technical school with emphasis in Health Care.

Responsibilities

• Scheduling new patient consultations, follow‑up clinic appointments, subsequent treatments, and requested diagnostic tests
• Obtaining insurance verifications, referrals, and authorizations
• Preparing and maintaining accurate patient medical records
• Reconciling billing issues
• Answering multiple phone lines
• Appropriately triaging incoming calls

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree