Senior Patient Service Representative - Foundation OBGYN - Full Time - Foundation Medical Partners

SolutionHealth • Nashua, NH

3d • Onsite

About The Position

The Senior Patient Service Representative plays a key role in supporting the daily operations of a busy medical practice. Under the supervision of the Practice Manager, this position provides advanced front desk and administrative support, ensures an exceptional patient experience, and serves as a resource for staff. This role also acts as a point of contact in the manager’s absence and helps drive efficient, patient-centered workflows.

Requirements

• High School diploma or GED required
• Minimum of 2 years of experience in a customer service or office setting; healthcare experience preferred
• Strong knowledge of front desk operations, scheduling, and patient registration workflows
• Familiarity with medical terminology and insurance processes is preferred
• Excellent interpersonal, written, and verbal communication skills
• Proven ability to multitask, prioritize, and work in a fast-paced environment
• Strong leadership skills with experience mentoring or training others
• Detail-oriented with strong organizational and problem-solving abilities
• Demonstrated commitment to compassionate, patient-centered service
• Ability to work both independently and collaboratively as part of a team

Responsibilities

• Serve as a lead front desk resource, supporting day-to-day practice operations and stepping in as office contact when needed
• Greet and assist patients, visitors, and staff while ensuring a welcoming environment
• Schedule appointments, procedures, surgeries, and follow-up visits, while maintaining provider schedules
• Check patients in and out, verify demographics, and update medical records accurately
• Respond to patient inquiries, resolve concerns, and provide exceptional customer service over the phone and in person
• Coordinate patient flow and maintain organization and appearance of front office and waiting areas
• Ensure accuracy of documentation, including scanning and indexing patient records and verifying daily batches
• Manage administrative tasks such as correspondence, meeting notes, and reporting as needed
• Train and mentor new front office staff, serving as a role model and resource for best practices
• Maintain compliance with HIPAA and organizational policies and procedures
• Participate in ongoing training and stay current on system updates and workflow changes

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Tuition reimbursement
• Nursing Student Loan Paydown Program
• 403(b) Retirement savings plans with company matching
• Continuous earned time accrual

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED